2/10 Poor
30 November 2024
Blind Sided
I booked my trip with my Hotel.com card i won with NM Lottery 2nd chance promotions. The Clerk a female was very nice but as i noticed the owner there seemed as he wasnt helpful to resolve a small issue i boticed he had peoples skills or he wouldve gave us some kind solution. He was more quick to say bo refunds here.
My card was billed 61.00 but they wanted a 100 deposit. Before i areived i had a black plastic bag. I xhooSed to leave it outside the door of office after trying to comebup with solutions i stepped outside and boticed my bag was gone a security guy came in office i let him know that my ztuff was missing when i went to let him know he seemed to ignore me but the 2nd time i said somebody stoled my belongings he had had enough of me coming to window to acknowledge i had been robbed i got upset went to get my room at econolodge after not feeling accepted i got my room at econo only because the security office desided to run after me. He also told me to stay off property so i neve stayd ther ans was not allowed to get my deposit back.
People adont care how much you know til they know how much you care. They do not care about you here Instead of them helping me the cutomer they were being entertained by a guy and his son with a bag of stolen goodssuch as Hygene Lotions all up on the counter they must of had 50 different items I left to go get the 35.00 i was short on deposit.I tried to enter bank but door was locked thats when the security came runnig after me th
William
William, 1-night trip
Verified Hotels.com guest review
