10 January 2023
Unhappy about being lied to
The staff was generally helpful and friendly and did the best they could. However, the breakfast situation was woeful... Hotels.com itinerary and listing clearly listed that Daily Breakfast is offered (it still does today). They failed to mention that breakfast is not offered on Saturday, Sundays or Public Holidays. In our 8 night stay, we didn't have breakfast for 3 days. I asked during my stay what the staff can offer, but their hands were tied and can do nothing. I've since been in contact with Hotels.com and the hotel is now telling me that daily breakfast was in fact offered (false statement) and is now blaming me for expecting too much... this was their response "that all guest in Oasia Residence is entitled to continental breakfast, and they will not reject any guest for breakfast and have also confirmed this with the team. Therefore, no compensation can be granted. " As a Gold Member of hotels.com I find this disappointing.
Albert, 8-night family trip
Verified Hotels.com guest review