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Lotte New York Palace

4.5 star property
Luxury hotel with spa, near 5th Avenue

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lotte New York Palace

Lobby lounge
Lobby lounge
City view
Plasma TV, pay films
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Non-smoking
  • Pet-friendly
  • Gym
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • Health club
  • Steam room
  • Free use of bicycles
  • Valet parking
  • Room service
  • Coffee shop/cafe
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
The price is S$747
includes taxes & fees
8 Jan - 9 January 2025

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
  • 112 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

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Signature Suite, 1 King Bed, Accessible (Palace)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

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Suite, 1 Bedroom (Palace, King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed (Palace)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Corner (Corner with Pantry)

Bathroom sink

Suite, Corner (Corner with Pantry)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

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Executive Suite, 1 King Bed, Accessible, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - double
  • 61 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

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Executive Studio, 2 Queen Beds, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, King and Two Doubles)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - queen
2 bedrooms
  • 71 sq m
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Premier Room, 1 King Bed, Accessible, View

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, Accessible, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
2 bedrooms
Blackout curtains
Premium bedding
  • 156 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Accessible, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, Accessible, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Tower (King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Tower (King)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 99 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner (Corner)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 112.4 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - double
  • 61 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Studio Suite King

Premium bedding, in-room safe, desk, laptop workspace

Palace Studio Suite King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Hairdryer
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Eco-friendly toiletries
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, 2 Kings)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - queen
2 bedrooms
  • 71 sq m
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

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includes taxes & fees
1 Jan - 2 January 2025
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About the area

Map
455 Madison Ave, New York, NY, 10022

What's nearby

  • 5th Avenue - 3 min walk - 0.3 km
  • Rockefeller Center - 7 min walk - 0.6 km
  • Grand Central Terminal - 10 min walk - 0.9 km
  • Broadway - 11 min walk - 0.9 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • Teterboro, NJ (TEB) - 16 min drive
  • LaGuardia Airport (LGA) - 25 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • Newark Liberty Intl. Airport (EWR) - 36 min drive
  • John F. Kennedy International Airport (JFK) - 53 min drive
  • Long Island City Station - 4 min drive
  • Grand Central - 42 St. Station - 10 min walk
  • New York W 32nd St. Station - 25 min walk
  • 51 St. Station - 3 min walk
  • 5 Av.-53 St. Station - 3 min walk
  • Lexington Av.-53 St. Station - 7 min walk

Restaurants

  • ‪Essen Slow Fast Food - ‬3 min walk
  • ‪Inside Park at St Bart's - ‬3 min walk
  • ‪Toasties - ‬1 min walk
  • ‪Empellon - ‬3 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Lotte New York Palace

Lotte New York Palace offers a fantastic location, putting you a short five-minute walk from 5th Avenue and St. Patrick's Cathedral. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with hot stone massages, body wraps or manicures and pedicures. This luxurious hotel also features a bar/lounge, a health club and a fitness centre. Fellow travellers love the helpful staff and location. Public transportation is only a short walk: 51 St. Station is 3 minutes and 5 Av.-53 St. Station is 3 minutes.

Languages

English, French, German, Italian, Korean, Russian, Spanish

At a glance

DONE

Hotel size

    • 909 rooms
    • Arranged over 55 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: 2 AM
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets allowed (dogs only, up to 11 kg per pet)*
    • Service animals welcome
WIFI

Internet

    • WiFi and wired internet access in public areas*
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Secured covered on-site valet parking (USD 90 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 6:30 AM–noon on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Supervised childcare (surcharge)

What to do

  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire

Facilities

  • Built in 1981
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Health club
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Plasma television
  • Premium TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • WiFi and wired internet for a surcharge
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Spa

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

Dining

Gold Room – On-site restaurant.
Villard – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch. Open daily.
Pomme Palais – This café specialises in American cuisine and serves breakfast, lunch and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Utility fee: USD 23 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for USD 15.99 per 24-hour period (rates may vary)
  • WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)
  • Wired internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)
  • Wired internet access is available in public areas for USD 15.99 per stay (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 24 to 100 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 75.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125 per pet, per stay

Parking

  • Covered valet parking costs USD 90 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

Does Lotte New York Palace offer free cancellation for a full refund?
Yes, Lotte New York Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Lotte New York Palace?
Yes, dogs are welcome, with a maximum weight of 11 kg per pet. There's a charge of USD 125 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Lotte New York Palace?
Yes. Valet parking costs USD 90 per day.
What are the check-in and check-out times at Lotte New York Palace?
Check-in start time: 4:00 PM; check-in end time: 2 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Lotte New York Palace?
No, this hotel doesn't have a casino, but Resorts World Casino (20-min drive) is nearby.
What is there to do at Lotte New York Palace and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as a steam room and spa services. Lotte New York Palace also has a garden.
Are there restaurants at or near Lotte New York Palace?
Yes, Gold Room offers American cuisine.
What's the area around Lotte New York Palace like?
Lotte New York Palace is in Manhattan, a short 3-minute walk from 51 St. Station and 3 minutes' walk from 5th Avenue. Travellers say that the area is walkable and good for shopping.

Lotte New York Palace Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Poor

Not worth the price.
Overcrowded. Long lineups. For the price of the hotel rooms I would expect there to be better service and availability of amenities. Never any room in the lounge. Lobby overcrowded with tourists. Perhaps they should implement policy of hotel guests only during the holidays similar to other high end hotels. Long waits for elevators. Overall not what you would expect for what you’re paying.
Lisa, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

We will return
Our new favorite hotel. Great location and wonderful staff…
Overlooking St Pats cathedral
Decked out for the holidays
John, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Superb!
Fabulous! Staff and facility exceptional. Perfect location as well.
LESLIE J, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Dina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel
The hotel was a lot better during the week than the weekend. It was too crowded like a convention hotel on the weekend. Too much for the price. But it was decorated beautifully, the service first class, food delicious, the GOLD Roommis a must see as well as the Xmas Tree outside. Would definitely stay again -
Margaret, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Underwhelmed by the Lotte New York Palace
The Lotte was a very underwhelming experience, especially relative to the cost. We paid $900/night for a room in early December. Pros - Location is excellent, view was great, and rooms are large for NYC - Lobby is nice, especially at Christmas time - A handful of small experiences for kids at Christmas (Santa in the lobby on Sundays, letter placed in Santa’s mailbox in lobby receives an envelope to your room) Cons - Rooms are old and surprisingly dated (felt like a room from the 90s) - Elevators are ridiculously bad. Multiple days we waited more than 10 minutes for an elevator down to the lobby. Stairs aren’t really an option for most rooms because of the height of the hotel (e.g., we were on 26th floor). - Rooms are not serviced every day with no explanation - Restaurant food tasted like a Hampton Inn continental breakfast (no offense to Hampton Inn; quality of food for 10x the price is shocking though). - No evening turn down service which is strange for a high end hotel - Staff is largely unhelpful. Concierge was especially poor, I tried making a breakfast reservation a few days out (at their own restaurant!) and she told me to go upstairs and talk to the restaurant hostess. Restaurant server was rude, he acted annoyed when he came to take our breakfast order and I asked him for a menu first. Doormen were friendly. - Lobby was constantly packed with non-hotel guests taking photos and wandering around I would not stay here again.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

8/10 Very good

Susan, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Jessica, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Dr Spencer, 5-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel was beautiful and convenient to where I wanted it to stay
Maureen, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful, will definitely stay again!
Heidi, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic hotel. Great location, clean and brilliant staff
Fiona, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Simon, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Linda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Marisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Erich, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Service was amazing and very kind. Hotel was absolutely amazing!
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

antoine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 4-night family trip
Verified Hotels.com guest review