Park Central Hotel New York - New York

Good location as is very near to Time Square. Rooms (we booked 2 rooms) are of average size. Hotel charged a facility fee of USD 25/room/night which is outrageous especially with only 2 small rooms to service the entire hotel guests (sometimes even breakdown). I have waited more than 20 minutes just to get into the lift). Duty Managers (one lady and one gentleman) are friendly and that;s about it, the rest of staffs have very serious attitude problem especially the House Keeping!! I will not recommend this hotel at all due to very poor attitude !!!

Big rooms, convenient location and good service. Lifts are old and slow for what looks like a relatively modern hotel. The location is unbeatable - near cafes, shops and the subway station.

Location is great - Conveniently right next to the subway station for the N, Q and R lines. Delis and coffee places right below and the hotel is located just slightly off Times Square. Rooms are big and the beds are comfortable. Note that wifi and the gym arent really "free" because the hotel charges a fee of 25usd per room per day for all these miscellaneous services. Overall a good choice!

Concierge is TERRIBLE!!! They charge over 60% up charge over Broadway ticket prices and are not aboveboard in doing so. Book directly with the theater, you will save the hassle and frustration and still get great seats! The elevators often backed up where you had 10 to 20 minutes standing in line. Asked for view when we booked They said they would and then they put us in an inside room. All we could see was the windows of other rooms in the hotel. Not the view we were looking forward.

Upon arrival, the bellman was quite rude and talked down to us. Left us at the curb and didn’t guide us to where we should go next. I informed the Check in person promptly and she dismissed it. We entered the “city view” room to see that it was just a view to the next building. No view at all. I paid extra for this so this was frustrating. We noticed the next morning that there was not actually a coffee maker as indicated on the amenities list. Also, the ac was not functional. The room was set to 65 yet the temp was 74 degrees through the entire night and we were very warm. It made it difficult to sleep comfortably. I informed the Manager in the morning. She said she would send someone up to inspect and would move us if they couldn’t fix it. I was not communicated with after this. Nobody knew anything once she left for the day. The room was again warm. We opened the window on the 11th floor, and had to suffer the sounds of sirens all night. I asked for ear plugs for us all. It helped a little. All in all, underwhelmed and not pleased about the service quality not the lack of comfort. Not the place to take a family.