Dear Angela, you don’t get to make the choice of putting someone in a poxy, less than single bed room rather than the double they PAID FOR because you think they’re travelling alone (which was an innocent booking mistake!).
Any deposit that is held for 7 days even though we only stayed one night is ridiculous. What are you holding a deposit for when the place looks like it does?
The door of the room had 3 locks, not including the pass card entry, and only 1 worked - which was the chain.
Curtains don’t close fully either side, annoying for ground floor rooms, and are very stiff.