Comfortable & clean. Staff, other than Franco, were not knowledgable about the hotel systems or the local area. Every question we had, eg. We booked 2 bathroom but only got 1, which way to the MCG, washing machine is broken, are we able to have a late checkout? Were either answered incorrectly or not communicated to other staff, so not followed up. Franco was correcting others mistakes and providing excellent, knowledgable service. He must despair of his colleagues, and deserves to be paid more them them.