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Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

3.0 star property
Hotel with outdoor pool, near Quinta Alegría Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Premium bedding, down duvets, Tempur-Pedic beds, minibar
Point of interest
Point of interest
Point of interest

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Connecting rooms available
  • 24/7 front desk
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Business centre
  • 2 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Front desk safe
  • Laundry service
  • Self-serve laundry

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is S$166
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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9.0 out of 10, Wonderful, (1010)
The price is S$158
includes taxes & fees
5 Jan - 6 January 2025
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About the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk

About this property

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi, self-parking and buffet breakfast daily between 7:00 AM and 10:00 AM. Also, Mamitas Beach and Playa del Carmen Main Beach are within a short 10-minute walk. Fellow travellers love the helpful staff and overall property condition.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 91 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby

Working away

  • Business centre
  • 2 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 109
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 86
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 229
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress
  • Free cot/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 10 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen, An Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel

Frequently asked questions

Does Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.
Are pets allowed at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
Check-in start time: 3 PM; check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?
No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.
What is there to do at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel and nearby?
Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel has an outdoor pool.
What's the area around Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel like?
Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 7 minutes' walk from Mamitas Beach. Travellers love the hotel's prime location.

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Apartamento bonito de odor insuportável
Recepção maravilhosa da Flor e equipe da cozinha,os demais nao são receptivos . Ficamos 6 dias no apartamento 381 que é bem conservado , porém a limpeza e higienização deixam a desejar, a chaise tinha um odor insuportável que espalhava para o quarto inteiro. O capricho da arrumação , origami com toalhas , reposição de amenities são pontos positivos. Café da manhã , muito bom !
Eliana, 6-night trip
Verified Hotels.com guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

4/10 Fair

Bom dia, não gostamos porque disparou o alarme de madrugada as 03:30 AM e não ouve nenhuma explicação do que aconteceu, e no outro dia uma pessoa da equipe do hotel batel na porta para fazer reparos as 10:40 PM da noite, achei um pouco falta de respeito
RAFAEL AUGUSTO, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Braulio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really good stay. A large clean room with many amenities. Curtains and towels a little tired but everything else was great. The breakfast buffet was excellent and the rooftop pool area was really nice. No noise from 5th Avenue and still a good location.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Playacar Holiday Inn Exy
Great location near Quinta Avenida, safe and close to popular attractions. Nice breakfast and great pool.
Sergio Cascante, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Cuenta con lo necesario
Estuvo bien, tiene lo necesario. Pero día no hubo agua, no poduamos hacer uso del baño o tomar una ducha
Estela Esperanza, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Es muy recomendable, por la ubicacion, limpieza, queda cerca de todo, en la cercania hay sitios para comer, farmacias, esta muy bien ubicado
Antonio, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

alexandre, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wendy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Javier, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Julio Barrios, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Average stay
Upon arrival it was so great. We were greeted by the friendly staff. However, the safe in the room was not working and we were told it would be fixed. After 2 times that we communicated nothing was ever done. Beware when breakfast say until 10 its literally at 10.
Jessica, 4-night family trip
Verified Hotels.com guest review

6/10 Good

The area was excellent, too many restaurants, my only concern is about the staff not being too friendly, not the best customer service. The rooms need some improvements, we had some issues with the toilet not working properly, we notified the front desk, the problem was not fixed right, it happened again. The safe didn't work. Overall it was a good stay.
Yubia A, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Arnulfo, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional hospitality and friendly staff!
Leo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

ELIAS, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay at!!!
Neolani Rocha, 7-night family trip
Verified Expedia guest review

8/10 Very good

Very near the beach and other facilities. Parking was on site. Room were clean and staff friendly.
Saurabh, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente hotel
Es un hotel con cuartos amplios y muy bien ubicado a una cuadra de la 5ta avenida a espaldas de la plaza más nueva de la 5ta avenida
Jorge Arturo, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Se batalló con la regadera un día Hasta al siguiente lo arreglaron
Diego Mauricio, 2-night trip
Verified Hotels.com guest review

6/10 Good

Murat Yigit, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Good location and Hotel overall, breakfast is very poor in quality
Luciano, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Livi, 5-night trip
Verified Expedia guest review