4/10 Fair
25 December 2024
Confusing, annoying one night stay
This hotel was simply a mess. We booked three rooms, requesting them to be together. I understand that those types of requests cannot always be honored. But when we arrived, around 5 pm, one of our three rooms (only 2 of which were together- which was fine) was not even ready! We were exhausted from a long day of travel/touring, and just wanted to relax for a bit before dinner. So we went to the two rooms that were ready, only to find that in one of the rooms the heat didn’t work- room was at 55 F! I went down to the front desk to have the issue addressed- which they did promptly (sent up an engineer who sorta fixed it- at least he got the room to 71 F); at the front desk, the girl informed me that our third room was ready, but it had no heat. Not sure what was going on there that night (we only stayed one night), but I told her we’d been freezing all day and needed heat. She kindly moved us into two king rooms next to each other. I will say the front desk people were kind and helpful, but overworked- took a long time to check in, and I was confused as to why they would try to put a customer in a room without heat. Rooms seemed clean and comfortable (though water in shower was hard to get right temperature), but I don’t think I’d stay here again. For the price I paid, I’d expect a little more hassle free experience.
Verified traveller
1-night family trip
Verified Hotels.com guest review
