Novotel Citygate Hong Kong

Photo gallery for Novotel Citygate Hong Kong

Primary image
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, blackout drapes

Overview of Novotel Citygate Hong Kong

UNESCO Sustainable Travel Pledge

Novotel Citygate Hong Kong

4-star property
4-star Tung Chung hotel with 3 restaurants, connected to a shopping center

8.4/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Airport transfer
  • Gym
Map
51 Man Tung Road, Tung Chung, 0
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Breakfast available
  • Free airport shuttle
  • Fitness center
  • Valet parking
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • 7 meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • Pui O Beach - 30 min drive
  • Hong Kong Disneyland - 16 min drive
  • Victoria Harbour - 37 min drive

Getting around

  • Hong Kong International Airport (HKG) - 5 min drive
  • Macau Intl. Airport (MFM) - 64 min drive
  • Shenzhen Intl. Airport (SZX) - 70 min drive
  • Hong Kong Airport Station - 6 min drive
  • Hong Kong AsiaWorld Expo Station - 7 min drive
  • Hong Kong Tung Chung Station - 12 min walk
  • Free airport shuttle

Restaurants

  • Curry Lounge - 5 min walk
  • Spaghetti House - 13 min walk
  • Handi Indian Restaurant - 4 min drive
  • Popeyes Louisiana Kitchen - 6 min drive
  • Tsui Wah Restaurant - 6 min drive

About this property

Novotel Citygate Hong Kong

4-star eco-friendly hotel connected to a shopping center
Take advantage of a free roundtrip airport shuttle, a terrace, and a shopping mall on site at Novotel Citygate Hong Kong. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and brunch. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a TV in the lobby
  • Tour/ticket assistance, a computer station, and a ballroom
  • A banquet hall, concierge services, and smoke-free premises
  • Guest reviews give top marks for the pool and location
Room features
All 440 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable, quiet rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch LCD TVs with satellite channels
  • LED light bulbs, coffee/tea makers, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 440 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 2 PM - 5:30 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (15 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Onsite self parking (HKD 250 per day)
  • Onsite valet parking (HKD 250 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle from 6 AM to 11:30 PM

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free
  • Children's pool
  • Playground

Working away

  • 7 meeting rooms
  • Computer station
  • Conference space (4790 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool
  • Shopping mall on site

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Dining

Essence - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Olea - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.
Andante - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: HKD 800.00 per night

Optional extras

  • Breakfast costs between HKD 178 and HKD 178 per person (approximately)

Renovations and closures

This property is closed from March 1 2022 to December 31 2022 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from January 1 to March 31:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for HKD 550.0 per day

Parking

  • Self parking costs HKD 250 per day
  • Valet parking costs HKD 250 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • The seasonal pool is open from April to December

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards and cash.

Also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Is Novotel Citygate Hong Kong currently open?
This property is closed from March 1 2022 to December 31 2022 (dates subject to change).
Does Novotel Citygate Hong Kong offer free cancellation for a full refund?
Yes, Novotel Citygate Hong Kong does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Citygate Hong Kong?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Citygate Hong Kong?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Novotel Citygate Hong Kong?
Sorry, pets aren't allowed.
Is parking offered on site at Novotel Citygate Hong Kong?
Yes. Self parking costs HKD 250 per day. Valet parking costs HKD 250 per day.
Is airport shuttle service offered by Novotel Citygate Hong Kong?
Yes, a free airport shuttle is available from 6 AM to 11:30 PM at scheduled times.
What are the check-in and check-out times at Novotel Citygate Hong Kong?
You can check in from 2 PM - 5:30 AM. Check-out time is noon. Contactless check-out is available.
What is there to do at Novotel Citygate Hong Kong and nearby?
Novotel Citygate Hong Kong has a seasonal outdoor pool and a fitness center, as well as a garden.
Are there restaurants at or near Novotel Citygate Hong Kong?
Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Curry Lounge (5-min walk), Spaghetti House (13-min walk), and Handi Indian Restaurant (2.1 mi).
What's the area around Novotel Citygate Hong Kong like?
Novotel Citygate Hong Kong is a short 5-minute drive from Hong Kong International Airport (HKG) and 7 minutes' walk from Tung Chung New Development Ferry Pier. Travelers give top marks for the hotel's prime location.

Overall score and ratings

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

7.7/10

Eco-friendliness

10/10 Exceptional

Friendly reception desk. But utilities like Charging batteries of cell phone in room not working. Room smells
Paula, 1-night trip
Verified Expedia guest review

6/10 Good

Andreas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

YI, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Andrea, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Poor Cleanliness...
I dont know if it is due to peak time during holidays (31-Dec to 2-Jan, 2021), but room cleanliness is extremely poor. Toilet seems not cleaned and was very dirty. The bathroom sink has toothpaste stain left.. Kind of horrible especially during pandemic time.
2-night family trip
Verified Hotels.com guest review

6/10 Good

Small twin beds not fit for family trip
Convenient location. Check-in at 2:30pm but front desk said no room was available and asked us to come back after 1.5 hours (geez…). When we came back at 4pm, they still said no room was ready and they needed another 15 mins…When we finally got into our room, it’s been 4:30pm already. Hotel offered 2-hour late check-out as compensation. Anyway, check-in experience was totally unpleasant. We booked a twin bed room for our 2-night family trip. However the bed was single-sized that couldn’t even accommodate 1 adult plus 1 kid to sleep on. I had terrible sleep time these 2 nights. They should not mention their rooms can accommodate 2 adults and 1 kid, which is totally misleading and wrong information.
Claudia, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel location is excellent. There are numerous shops nearby. We had a comfortable stay.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Tik Yee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose Lare, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review