Plaza Crystal Shopping Mall - 4 min drive - 3.2 km
Cana Hueca Park - 4 min drive - 4.2 km
Plaza las Americas Shopping Mall - 4 min drive - 4.4 km
Marimba Park - 6 min drive - 5.8 km
Getting around
Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 60 min drive
Area shuttle (surcharge)
Restaurants
Pozoleria las Jicaritas - 1 min walk
La Isla Tacos de Picaña & Sirloin - 4 min walk
Café San Carlos - 4 min walk
Domino's Pizza - 7 min walk
Oriental Wok, Plaza Ambar - 7 min walk
About this property
Hotel Palapa Palace
Enjoy your visit to Tuxtla Gutierrez with a stay at Hotel Palapa Palace. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other features include a terrace and a garden.
Languages
English, Spanish
At a glance
Hotel size
82 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 1 PM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets stay for free (dogs only, 1 total, up to 8 kg per pet)
Service animals welcome
Specific rooms only*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured, uncovered on-site self-parking
Wheelchair-accessible parking on site
Off-site
Area shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 7:00 AM–noon on weekdays and 8:00 AM–noon on weekends
Restaurant
Room service (limited hours)
Water dispenser
Travelling with children
Children stay for free (see details)
Working away
24-hour business centre
Meeting rooms
Computer station
Services
24-hour front desk
Tour/ticket assistance
Free newspapers in reception
Luggage storage
Pool loungers
Pool umbrellas
Romance packages
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Handrails in stairwells
Lever door handles
Well-lit path to entrance
Room amenities
Be entertained
Plasma television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Blackout curtains
Premium bedding
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately MXN 130 to 250 for adults and MXN 130 to 250 for children
Local area shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pet deposit: MXN 500 per stay
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 9:00 PM
Policies
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez
Frequently asked questions
Does Hotel Palapa Palace offer free cancellation for a full refund?
Yes, Hotel Palapa Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Palapa Palace?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Hotel Palapa Palace?
Yes, dogs stay for free, with a limit of 1 total and maximum weight of 8 kg per pet. A deposit of MXN 500 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Hotel Palapa Palace?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Palapa Palace?
Check-in start time: 1:00 PM; check-in end time: 6:00 PM. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Palapa Palace and nearby?
Hotel Palapa Palace has an outdoor pool and a garden.
Are there restaurants at or near Hotel Palapa Palace?
Yes, there's an on-site restaurant.
What's the area around Hotel Palapa Palace like?
Hotel Palapa Palace is located a short 3-minute walk from Plaza Ambar.
Hotel Palapa Palace Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
26 December 2024
Mario
Mario, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 November 2024
Mario
Mario, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
31 July 2024
Todo perfecto!!
Ciro
Ciro, 6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 June 2023
Aldrin de jesus
Aldrin de jesus, 9-night trip
Verified Expedia guest review
10/10 Exceptional
22 May 2023
Raul
Raul, 1-night trip
Verified Expedia guest review
8/10 Very good
13 November 2020
Nice place
Good in general
SALOMON
SALOMON, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 May 2019
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
6 February 2019
Great food in hotel restaurant, they arranged for taxis and tours.
Right across the street from large Bodega.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
8 November 2024
Jose
Jose, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 September 2024
Excelente ubicación y con centros comerciales cerca.
Alessandro
Alessandro, 2-night trip
Verified Expedia guest review
6/10 Good
20 September 2024
Lo que no me gusto es la conexion de internet, que tienen que dar un codigo y todos los dias hay que irlo a pedir a recepcion.
adriana
adriana, 7-night business trip
Verified Expedia guest review
4/10 Fair
10 September 2024
le falta mucho, muy diferente a las fotos
JOSE
JOSE, 1-night family trip
Verified Expedia guest review
6/10 Good
9 September 2024
Dinorah
Dinorah, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 August 2024
Me agrada
Pero hay bichos
Leon
Leon, 2-night trip
Verified Expedia guest review
10/10 Exceptional
30 August 2024
Francisco de Jesus
Francisco de Jesus, 2-night trip
Verified Hotels.com guest review
6/10 Good
26 August 2024
No pudimos tener una estancia placentera como en otras ocaciones, ya que habian muchas personas adultas en su mayoria varones consumiendo alcohol dentro de la alberca durante la tarde y noche, ademas de escandalo que hicieron y no dejaban dormir en la madrugada, eso hizo que no descansaramos bien, ademas ibamos con adultos mayores y niños. Esa parte deberian de cuidarla más.
Miriam Lesly
Miriam Lesly, 1-night family trip
Verified Expedia guest review
8/10 Very good
17 August 2024
Estuvo bien lo único que nonos dieron toalla
Verified traveller
1-night family trip
Verified Hotels.com guest review
6/10 Good
16 August 2024
Mario alberto
Mario alberto, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 August 2024
OCTAVIO
OCTAVIO, 1-night trip
Verified Expedia guest review
10/10 Exceptional
12 August 2024
Raul
Raul, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
26 July 2024
.
José Alfredo
José Alfredo, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
14 July 2024
Dinorah
Dinorah, 1-night trip
Verified Hotels.com guest review
8/10 Very good
8 July 2024
Muy bien
Charlie
Charlie, 1-night trip
Verified Expedia guest review
10/10 Exceptional
2 June 2024
Noe david
Noe david, 1-night trip
Verified Expedia guest review
2/10 Poor
27 May 2024
Se fue la luz, no servía nada y tampoco había agua.