The hotel’s location and social facilities were excellent, exceeding my expectations. The cleanliness was truly impressive, and the breakfast was absolutely outstanding.
However, I experienced a very disappointing situation during check-in. Although I had already paid the full amount including all taxes, the staff demanded an additional “tax” payment, claiming I could not check in otherwise. I was forced to pay it. When I later requested documentation, I discovered that the so-called tax was not an official charge at all — it was simply balanced off, meaning the money went straight into the hotel’s cash register.
This was not only unprofessional but also completely unacceptable. Such practices seriously damage customer trust and overshadow what could have been an excellent overall stay.