6/10 Good
Nov 25, 2024
They forgot the simple needs
First, we pay $15 to park, which for me is ridiculous. Even the poorest hotel don’t let their guests pay for parking. Second, they charge me again for the whole stay even if it’s been paid for thru third party. I have to contact my bank to cancel the amount because the from desk sounds like not sure of what to do. She told me probably by Monday it should be cancelled. Then I called back the concierge at 2146 and nobody answered. So no 24 hrs front desk, I calling for complimentary personal utilities , however, I was told the next morning that they don’t offer complimentary utilities and that they are sold by the gift shop that opens at 0830. Isn’t that funny, again even the cheapest hotel or motel provides free toothbrush and toothpaste . Oh, also- not a single water in the room. It’s just a dollar or 2 for a small water bottle and they can’t afford to share to their guests. Wow , how many stars has great wolf? I mean my daughter enjoyed the water park, it was so crowded though because the rest of the water slides are close.
Rejane
Rejane, 1-night family trip
Verified Hotels.com guest review