Hotel Metropol & Spa

4.0 star property
4-star hotel in Zermatt with spa and indoor pool

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Hotel Metropol & Spa

Photo gallery for Hotel Metropol & Spa

Indoor pool, pool loungers
Minibar, in-room safe, desk, free WiFi
Free daily buffet breakfast
Minibar, in-room safe, desk, free WiFi

Overview of Hotel Metropol & Spa



Property highlights

  • Spa
  • Pool
  • Free breakfast
  • Free WiFi
  • Laundry facilities
  • Gym
Matterstrasse 9, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • Room service
  • Massage/treatment rooms
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Superior Double Room Single Use, Mountain View (Matterhorn)

  • 25 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

Standard Double Room

  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds

Economy Twin Room

  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds

Superior Double Room, Mountain View (Matterhorn)

  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

Junior Suite, Mountain View (Matterhorn)

  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

Economy Suite, 1 Queen Bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed

Standard Single Room

  • 12 sq m
  • River view
  • Sleeps 1
  • 1 Single Bed

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.9 miles/128.6 km
  • Zermatt Gornergratbahn Station - 6 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 7 min walk
  • Free train station pickup


  • Restaurant Schäferstube - 5 min walk
  • Old Zermatt - 4 min walk
  • Tradition Julien Zermatt - 5 min walk
  • Vieux Valais - 3 min walk
  • Gusto Matto - 5 min walk

About this property

Hotel Metropol & Spa

Located near a train station, Hotel Metropol & Spa is a great choice for a stay in Zermatt. Guests can indulge in sports massages at the spa, and local cuisine is served at Mountain View, which is open for breakfast and dinner. Other features of this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre.


English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 22 rooms
  • Arranged over 4 floors


  • Check-in time from 1:00 PM until 10:00 PM
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 10 PM
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking


  • Free train station pickup*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Computer station


  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Ski storage


  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Lift
  • Handrails in stairwells
  • Closed-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Pillow menu
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


METROPOL SPA has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a spa tub and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.


Mountain View – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 120.00 per night

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts major credit cards and cash.

Also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

Does Hotel Metropol & Spa offer free cancellation for a full refund?
Yes, Hotel Metropol & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Metropol & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Metropol & Spa?
Yes, there's an indoor pool.
Are pets allowed at Hotel Metropol & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Metropol & Spa?
Sorry, there's no on-site parking at Hotel Metropol & Spa.
What are the check-in and check-out times at Hotel Metropol & Spa?
You can check in from 1:00 PM - 10:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Metropol & Spa and nearby?
Have fun with nearby winter activities such as cross-country skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Metropol & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hotel Metropol & Spa?
Yes, Mountain View offers local cuisine.
What's the area around Hotel Metropol & Spa like?
Hotel Metropol & Spa is a short 6-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt–Sunnegga Funicular.







Staff & service




Property conditions & facilities




10/10 Exceptional

Cristina, 3-night trip
Verified guest review

10/10 Exceptional

Recommend this older style Hotel. It appears to be family owned and run.. The staff were always helpful. Free transfers from train station. Excellent indoor pool, hot tub, sauna.. Very close to train and restaurants.. Views of the Matterhorn..
Mr. Lynn, 2-night trip
Verified guest review

8/10 Very good

Li, 2-night trip
Verified guest review

10/10 Exceptional

Tat, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent Choice!
Outstanding service from friendly staff (Thanks, Stephanie!) - including train station pickup. Breakfast had a good selection of food & drinks. Room was clean and had amenities expected. Our balcony view was amazing, perfect line of sight for the Matterhorn - and early mornings it was bright & clear. Location was convenient to main street but quiet. We would definitely stay here again.
2-night trip
Verified guest review

10/10 Exceptional

Spotlessly clean, great location for ski lifts Fantastic staff
Nigel, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous pool, friendly staff, great location
Charming hotel with the friendliest staff in an unbeatable location next to the river and a 3 minute walk from the entrance to the Sunnegga funicular. Surprisingly beautiful pool & hot tub with Matterhorn view. Got a single room on same floor as the pool, so it was not the quietest but it was more spacious than I expected. In all, great value for money by Zermatt standards.
5-night trip
Verified guest review

10/10 Exceptional

Excellent location and customer service
Arut, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Tina, 2-night trip
Verified guest review

10/10 Exceptional

We loved this hotel! Everyone was extremely friendly and the rooms were very clean. This is a great centralized location. When we come back, we will absolutely be staying here again!
Verified Expedia guest review