Hotel Chocolate Deluxe is a great choice for a stay in Guanajuato. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Fellow travellers say great things about the helpful staff.
Languages
Spanish
At a glance
Hotel size
6 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 20
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 20
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
Free secured, covered on-site valet parking
On-site carport
Free 24-hours off-site parking within 656 ft
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Free daily reception
Water dispenser
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Romance packages
Facilities
Safe-deposit box at front desk
Room amenities
Be entertained
42-inch Smart TV
Satellite TV channels
Home comfort
Minibar
Coffee/tea maker
Slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 25+ Mbps)
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Also known as
CHOCOLATE DELUXE
Hotel Chocolate Deluxe Hotel
Hotel Chocolate Deluxe Guanajuato
Hotel Chocolate Deluxe Hotel Guanajuato
Frequently asked questions
Does Hotel Chocolate Deluxe offer free cancellation for a full refund?
Yes, Hotel Chocolate Deluxe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Chocolate Deluxe?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Chocolate Deluxe?
Yes, there's free valet parking.
What are the check-in and check-out times at Hotel Chocolate Deluxe?
Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Are there restaurants at or near Hotel Chocolate Deluxe?
Yes, there's an on-site restaurant.
What's the area around Hotel Chocolate Deluxe like?
Hotel Chocolate Deluxe is a short 6-minute walk from Union Garden and 7 minutes' walk from Juarez Theater.
Hotel Chocolate Deluxe Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
15 November 2024
Luis
Luis, 10-night trip
Verified Hotels.com guest review
4/10 Fair
3 July 2024
martin
martin, 2-night trip
Verified Expedia guest review
6/10 Good
30 May 2024
The staff were very friendly and helpful. Not really close to the center but transportation is provided for a fee. I guess we should have read the room description a bit better as the room we booked did not have AC and was very warm. We were moved to another of their locations and the room had AC and was very spacious. We had a great view of the city at this location. The only thing that I will complain about was that the beds are very hard and uncomfortable. We had a great time in Guanajuato! Very beautiful city!
John
John, 5-night romance trip
Verified Expedia guest review
4/10 Fair
27 May 2024
Price was very affordable and the customer service in person was good ( not over messages). Then room was dirty and it had stains on the bed sheets, we found some clothes in the bathroom and the worst part there’s no A/C. They also try to change my reservation and resell me the same room for a higher price ( because I arrived after their check-in hours)
Priscila
Priscila, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 February 2024
Great value for money, fantastic view of the city from the property and from the rooms. Short walk down the hill into the city centre. Parts of the property seemed a little tired, however for the value this wasn’t an issue.
Charles
Charles, 1-night romance trip
Verified Expedia guest review
8/10 Very good
22 January 2024
Property is clean and very nice with a great view of the city below. Staff is helpful and friendly. You have to walk about 325 meters to sister property for breakfast. Rooms don't have heat or air conditioning.
Patrick
Patrick, 5-night romance trip
Verified Expedia guest review
6/10 Good
13 January 2024
Jolynn
Jolynn, 2-night trip
Verified Expedia guest review
10/10 Exceptional
13 January 2024
Wonderful weekend
The hotel staff were very attentive and helpful. The hotel was very clean and the room had an amazing view of Guanajuato. They have parking. It's a little hike down to the center of town and they offer shuttle service at a small cost up and down too.. We had a wonderful relaxing stay. Definitely will book there again.
Lilia
Lilia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 December 2023
The staff were great. The view spectacular and we liked that we were away from the busyness of the centre
Line
Line, 2-night trip
Verified Expedia guest review
10/10 Exceptional
5 December 2023
Loved our stay…it’s out of the way but quiet and very easy to accès to the cebtre
Line
Line, 1-night romance trip
Verified Expedia guest review
2/10 Poor
5 May 2023
Mal en todo
La dirección que dan es un callejón donde llegas y no hay recepción ni nada que indique que estás en el hotel, y cuando hablas al número telefónico nadie te contesta, hice como 8 llamadas hasta que alguien me contestó a quien le di mi ubicación y espere ahí como 10 minutos sin que nadie apareciera, hasta que mejor me fui a rentar otro hotel,
Julio
Julio, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
3 January 2023
Luis
Verified Expedia guest review
10/10 Exceptional
4 December 2022
Highly recommend it *5*, might not be a fancy big chain worldwide known hotel... but what makes it special and unique is the "Staff" from the Ladies at the front desk to the housekeeping lady and the drivers that transport you for free from and to the hotel to downtown up to 4 times a day, Really nice people. Also, they offer free breakfast!
Definitely coming back on the next trip.
Maria
Verified Expedia guest review
10/10 Exceptional
15 November 2022
Best customer service ever!
Where can i start. We got lost finding the hotel as gps is tricky after calling hotel Jackie send over her driver Antonio to where we were at and guided us to the hotel. Location is good once you get the hang of it. Just remmeber to always go by Panoramic rd. Walk to the center was about 10min. parking is at their location right newct door thats were you park but its 1min walk not bad. Sayra at check in provided excellent customer service and kept it professional when we were having issues witht the reservation system. Rooms spacious, balcony. Fridge in room w drinks, price menu making it convenient for the guest.
violeta
violeta, 2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
24 November 2024
Habitación Ferrero
Bonita y amplia habitación, bonita vista de la ciudad.
Amabilidad de los trabajadores.
Falta de toalla para manos, shampoo, contacto en el baño y a los lados de la cama, hay tasas pero no cafetera.
Verified traveller
2-night trip
Verified Hotels.com guest review
2/10 Poor
17 June 2024
Hannah
Hannah, 2-night romance trip
Verified Expedia guest review
8/10 Very good
31 May 2024
Menú en la habitación falta información sobre alimentos y opciones de bebida para servicio a la habitación
Jonathan
Jonathan, 1-night trip
Verified Expedia guest review
8/10 Very good
23 May 2024
Muy bien
J. Jesús
J. Jesús, 4-night trip
Verified Expedia guest review
8/10 Very good
22 April 2024
Muy oscuro
Todo estuvo bien en la estancia ,solo que en la llegada en la noche el acceso a la habitación estaba muy oscuro
Patricia
Patricia, 3-night trip
Verified Hotels.com guest review
6/10 Good
10 April 2024
Lindo, pero no está muy cerca del centro y te hacen caminar de un hotel a otro para ir por tu carro al estacionamiento.
Adriana
Adriana, 1-night trip
Verified Expedia guest review
8/10 Very good
29 March 2024
Muy bonita vista, el personal atento. Solo que los servicios no eran los adecuados y atención en el restaurante
Luis Ernesto
Luis Ernesto, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 March 2024
とても綺麗で、スタッフも優しかった。
場所がだいぶ上にあるので、到着するまでに疲れる。
daiki
daiki, 2-night trip
Verified Expedia guest review
4/10 Fair
27 February 2024
No hay clima
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
19 February 2024
Los hoteles están separados y es complicado porque el auto lo dejas en un lado y debes trasladar todo a pie, y el otro tema es el restaurante solo uno tiene y de igual forma para tener alimentos hay que ir a pie, o igual que tuvieran servicio a la habitación