4/10 Fair
31 January 2025
Beautiful grounds, lobby and beach, dreadful room
I had high expectations for my stay during NYE week with my family. We traveled with three other families. While the grounds are very nice including the pool and beach area as well as the main lobby area, the room quality was terrible, on par with a cheap roadside motel. When we arrived in the room, the bathroom vanity was broken and laying halfway on floor, the wardrobe door was dangling on two hinges (3 were broken), the two main USB outlets were broken and not functional and loosely hanging on the wall and the window was so tarnished that you couldn't really see out of it. The quality of the mattress and bedding was dreadful. When I complained to the front desk, they screwed the vanity back on after two days but that's all they could do. When I checked out, the attendant was not friendly and didn't even ask how our stay was. For a Fairmont and an average of $1k a night, we expected much more.
Kimberly
Kimberly, 4-night family trip
Verified Hotels.com guest review
