Crystalbrook Bailey offers a fantastic location, putting you only steps from Cairns Esplanade. Guests can take a dip in the outdoor pool or grab a bite to eat at CC's Bar & Grill, which is one of 3 restaurants and serves breakfast and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a 24-hour fitness centre and a fitness centre. Fellow travellers say great things about the helpful staff and overall property condition.
Languages
English
At a glance
Hotel size
217 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
The property charges 1 per cent for credit card payments
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (AUD 12 per day)
Wheelchair-accessible parking on site
On-site parking is limited
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
3 restaurants
3 bars/lounges
Room service (limited hours)
Water dispenser
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Porter/bellhop
Free bike hire
Facilities
Safe-deposit box at front desk
Garden
24-hour fitness centre
An outdoor pool
Bike parking
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local artist showcase
Double-glazed windows
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairwells
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
Flat-screen television
Digital TV channels
First-run films
Netflix
Streaming services
Home comfort
Air conditioning
Espresso maker
Electric kettle
Dressing gowns
Iron/ironing board
Sleep well
Blackout curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Rainfall shower heads
Shower only
Eco-friendly toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Free tea bags/instant coffee
More
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Special features
Dining
CC's Bar & Grill – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte – This wine bar only serves dinner. Open selected days.
Pachamama – This poolside cocktail bar only serves dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Refundable deposits
Deposit: AUD 75 per day
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 1 per cent
Children & extra beds
Guests must contact this property in advance to reserve cots/infant beds
Parking
Self-parking costs AUD 12 per day
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 9:00 PM
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Policies
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence
Frequently asked questions
Does Crystalbrook Bailey offer free cancellation for a full refund?
Yes, Crystalbrook Bailey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crystalbrook Bailey?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:00 PM.
Are pets allowed at Crystalbrook Bailey?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystalbrook Bailey?
Yes. Self-parking costs AUD 12 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Crystalbrook Bailey?
Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Crystalbrook Bailey?
No, this hotel doesn't have a casino, but Reef Hotel Casino (9-min walk) and Cazalys Cairns (4-min drive) are both nearby.
What is there to do at Crystalbrook Bailey and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a 24-hour fitness centre. Crystalbrook Bailey also has a garden.
Are there restaurants at or near Crystalbrook Bailey?
Yes, there are 3 on-site restaurants, featuring poolside dining.
What's the area around Crystalbrook Bailey like?
Crystalbrook Bailey is a short 2-minute walk from Cairns Esplanade and 2 minutes' walk from Cairns Night Markets. Travellers say that the hotel is in a great location.
Crystalbrook Bailey Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
11 January 2025
Soma
Soma, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 January 2025
Aldonio
Aldonio, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 December 2024
Yan
Yan, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
26 December 2024
Room with views of Cairns
It was a nice room although we were given a disabled room. Lack of shelves in bathroom and cups and glasses very low down in a cupboard. It was difficult to reach for an abled body. It would be difficult for a disabled person to reach.
Amanda
Amanda, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 December 2024
Aidan
Aidan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 December 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 December 2024
Funky and comfortable
Love Crystalbrook properties. This was my first stay at the Bailey. It was very nice, funky. The restaurant downstairs is convenient and has great food. Rooms aren’t very large but very trendy and tastefully decorated. Bathroom was modern and clean.
Tammy
Tammy, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
16 December 2024
Brad
Brad, 4-night trip
Verified Hotels.com guest review
8/10 Very good
15 December 2024
Barry
Barry, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 December 2024
Cairns best hotels the Crystalbrook range
Great place to stay as its clean and modern.
James
James, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 November 2024
Excellent hotel to stay in.
Close to everything.
Penelope
Penelope, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 October 2024
Kate
Kate, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 October 2024
Excellent value
A lovely modern hotel in a good location with great room facilities.
Friendly and efficient staff. Highly recommended
Kelvin
Kelvin, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 October 2024
Casey
Casey, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
13 October 2024
The water temperature was luke warm for the first 2 nights we stayed. I had surgery and was unwell so did not want anyone in my room. I did mention this on check out. I wasnt very happy having cold showers, especially after surgery
Nicole
Nicole, 3-night family trip
Verified Wotif guest review
10/10 Exceptional
13 October 2024
Very comfortable and convenient.
Frank
Frank, 3-night romance trip
Verified Wotif guest review
6/10 Good
6 October 2024
Uncomfortably small
Positively it is new, modern and clean. However the room was uncomfortably small - if it was the 25sqm advertised I am the queen of England! As per pictures you could not walk around the bed and if you had any luggage larger than a carry on it would not have had a place to be opened except the bed. I was a solo traveller and was uncomfortably small for one - would have been horrible for 2. As such i will not stay there again. Disappointing as Crystalbrooks generally pretty good
Sarah
Sarah, 2-night business trip
Verified Hotels.com guest review
8/10 Very good
5 October 2024
Room had a musty smell .
Wade
Wade, 1-night trip
Verified Expedia guest review
10/10 Exceptional
4 October 2024
ALAN JAMES
ALAN JAMES, 4-night trip
Verified Expedia guest review
8/10 Very good
3 October 2024
.
Edward Brett
Edward Brett, 1-night trip
Verified Expedia guest review
10/10 Exceptional
3 October 2024
I think this property is modern, comfortable and central to most amenities.
My negative comments are: 1. I think the shower not well designed, the glass panel is too short and the soap holder recess in on the wrong end of the shower recess.
2. The chairs are very uncomfortable to sit on.
Michael
Michael, 4-night trip
Verified Expedia guest review
10/10 Exceptional
30 September 2024
Amazing experience! Inclusive bicycles nice addition to use. Would recommend and stay again
Vanessa
Vanessa, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 September 2024
Marcie
Marcie, 1-night trip
Verified Expedia guest review
10/10 Exceptional
28 September 2024
Fantastic property close to everything, super clean with the nicest staff! Highly recommend it!