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voco Gold Coast, an IHG Hotel

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Exterior
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers
Premium bedding, in-room safe, desk, laptop workspace

Overview of voco Gold Coast, an IHG Hotel

voco Gold Coast, an IHG Hotel

4.5-star property
Luxury hotel with full-service spa, connected to the convention centre, near SkyPoint Observation Deck

8.6/10 Fabulous

1,036 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217

Room options

About this area

What's nearby

  • In Surfers Paradise
  • Cavill Avenue - 2 min drive
  • The Star Gold Coast - 7 min drive
  • Wet'n'Wild Gold Coast - 30 min drive
  • Warner Bros. Movie World - 26 min drive
  • Dreamworld - 32 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 39 min drive
  • Varsity Lakes Station - 21 min drive
  • Gold Coast City Coomera Station - 22 min drive
  • Helensvale Station - 27 min drive
  • Florida Gardens station - 15 min walk

Restaurants

  • SkyPoint Observation Deck - 3 min walk
  • Bistro Lamp - 3 min walk
  • Amin's Kitchen - 4 min walk
  • Cocohut Taste of Thailand - 5 min walk
  • Govindas Surfers Paradise - 6 min walk

About this property

voco Gold Coast, an IHG Hotel

Situated by the ocean, voco Gold Coast, an IHG Hotel is a great choice for a stay in Gold Coast. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Waves Buffet Restaurant, one of 3 restaurants, serves breakfast. Other highlights at this luxurious hotel include 2 outdoor pools, a bar/lounge and a fitness centre. The helpful staff and overall property condition get great marks from fellow travellers.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 389 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (AUD 20 per night)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • On-site garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)
  • Children's menu
  • Toys
  • Pool gate

What to do

  • Beach nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Hot tub

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Step-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • Japanese
  • Korean

Room amenities

Be entertained

  • LCD television
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Waves Buffet Restaurant – This buffet restaurant only serves breakfast. Reservations are required.
Cliffords Grill & Lounge – This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open selected days.
Social House – This bar serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: AUD 50 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 29.5 for adults and AUD 15 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AUD 65.0 per night

Parking

  • Self-parking costs AUD 20 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 9:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

On-site parties or group events are strictly prohibited.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

Frequently asked questions

Does voco Gold Coast, an IHG Hotel offer free cancellation for a full refund?
Yes, voco Gold Coast, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at voco Gold Coast, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at voco Gold Coast, an IHG Hotel?
Yes, there are 2 outdoor pools. Guests have pool access from 6:00 AM to 9:00 PM.
Are pets allowed at voco Gold Coast, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at voco Gold Coast, an IHG Hotel?
Yes. Self-parking costs AUD 20 per night. Parking spaces may be limited.
What are the check-in and check-out times at voco Gold Coast, an IHG Hotel?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at voco Gold Coast, an IHG Hotel?
No, this hotel doesn't have a casino, but The Star Gold Coast (7-min drive) is nearby.
What is there to do at voco Gold Coast, an IHG Hotel and nearby?
Have fun with activities such as hiking, kayaking and parasailing, and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Voco Gold Coast, an IHG Hotel also has a fitness centre and spa services, as well as a garden.
Are there restaurants at or near voco Gold Coast, an IHG Hotel?
Yes, there are 3 on-site restaurants. Nearby restaurants include Amin's Kitchen (4-min walk), Cocohut Taste of Thailand (5-min walk) and Govindas Surfers Paradise (6-min walk).
What's the area around voco Gold Coast, an IHG Hotel like?
Voco Gold Coast, an IHG Hotel is located near Northcliffe Beach in Surfers Paradise, a short 9-minute walk from Cavill Avenue and 5 minutes' walk from Surfers Paradise Beach. Travellers say that the local area is very central close to public transit.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

6/10 Good

Okay, but definitely not worth 450 dollars a night
Lifts are terrible, took 10mins to get downstairs some days. Overall condition not worth the money, paint flaked off vents etc. Asked for extra dooner at front desk, never got it. Breakfast - only 1 coffee machine working - could have been helped by putting out some instant coffee / coffee jug - no real management.
5-night family trip
Verified Hotels.com guest review

6/10 Good

Melissa, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Enjoyed stay.
Having previously stayed a number of times at Voco, we were not disappointed this time. Recommend "Social House"dining and drinks promotions.
Gordon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding services and for sure will come again!!!
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

D, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Simon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Staff!
Great! Staff were extremely friendly when checking in, knew some local places for eats and drinks, and as I was travelling solo had the staff member come up with me to my room to hold doors open for me as I had luggage! Great experience with the staff, lovely room with an amazing view, will be back!
Kaila, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is located right in front of the G train station and 5 minutes walk to the beach, staffs are really friendly and willing to assist at all time we travel with young children and we had a great time there and I highly recommend this hotel to anyone who wants to stay at the Gold Coast.
Verified Expedia guest review

6/10 Good

Cleanliness very good. George at front desk very helpful. Needed a compendium in rooms with more information about hotel. No toilet paper in public toilets on reception floor
Rochelle, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location and staff were excellent and had a great experience
Julian, 3-night trip
Verified Expedia guest review