Peppers Soul Surfers Paradise

Fantastic view and location. Clean and spacious. Friendly 24hour concierge.

Pros- unbeatable location in surfer paradise. Clean and spacious room only upon check in. Cons- no housekeeping on daily basis only selected areas ( either floors or bathroom) if guest staying long not very ideal as the floor can get dirty without cleaning.

Very convenient location and views are amazing. Staff are very prompt and polite.

Location is good. However, service is very lacking. Requested for toothbrush a few times and it was not delivered. A piece of glass was found in the carpet. Initial request for late checkout of 15 mins was rejected. Honestly, 15 mins? I think they are too rigid lacking a human touch.

Luxurious hotel with superb ocean right in front of your balcony. Enjoying myself sitting in the huge balcony with lots of sunshine with cool sea breeze blowing my worries away. What s more can I ask for? Really chill and relaxing. Love the indoor and outdoor swimming pool, BBQ pit and the gym. Option of having breakfast at tables overlooking the ocean in the open. Living room, bedrooms are huge too. Cooking facilities with cutlery and dishes are all provided as well as the microwave which is very useful in cooking up some quick meals. Fridge is huge too. Only downside is the issue with housekeeping. Areas like Lifts, walkways to room needs more cleaning up. That goes the same for room. We are given only one option daily to request housekeeper to either clean the toilet or the floors, this is rather amusing to me. First time in my life I have to choose the type of service for a hotel room cleanliness. In the end. I have to do most of the cleaning myself. No electrical plugs in the room?? Kidding me? Water pressure is ridiculously big and basin water splashing everywhere onto the floor and it takes precise tuning of the tap. Will only stay in peppers soul going forward.

Very clean & well equipped. Staff were friendly and helpful. Location was ideal as it is within walking distance to attractions like the beach & SkyPoint .

Location was the only plus point. Apartments are rather tired. Cleaning services are terrible. They claim to be a “selective services” hotel. Either the toilets are cleaned or the kitchen is cleaned on any particular day. Even when the kitchen is “cleaned”, the floor is terribly cleaned or not cleaned at all. Door locks to the toilets are both spoilt. They changed one and didn’t change the other one, saying it’s working fine. When I was showering the next day, my dad could open the door which had the lock that was “working fine”. Access cards weren’t working on at least 2 days. Imagine being tired and wanting to rest, and voila, you can’t enter the apartment. We weren’t the only ones with the issue so the queue at the reception was long. I gave feedback about the locks and the cleaning and the staff acted so apologetically but you can tell it’s so fake. How I know? Because the manager was supposed to give me a call and it didn’t happened. When I had to reset the access cards, I got to meet her. She said she reset it and followed me up to ensure the cards were working. Said she would come up to the room with her business card but didn’t appear ever again. I really think the service is more appalling than the Housekeeping and conditions of the apartment. Won’t recommend it to anyone. This experience is so different from my last stay at this property.

It was an awesome stay for my family and with a little complementary from the hotel for my anniversary with my hubby. Awesome view and loving every corner at the living and balcony😍

I like that they considered what is necessary when living there and provided all of it for us. Everything we’re all in good condition too!

The location was excellent, right in the heart of Surfer's Paradise. We were super delighted that we were given the highest unit. The view from our unit was unbeatable. The unit was serviced daily, staffs were friendly and helpful ( esp the concierge). Highly recommend serviced apartment to stay in Gold Coast. There isn't anything that we were unhappy with. We will be back to the apartment next time when we visit GC again. Thank you for making our stay a pleasant one.