Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive
Madrid Recoletos Station - 10 min walk
Madrid Atocha Station - 28 min walk
Atocha Cercanías Station - 28 min walk
Principe de Vergara Station - 2 min walk
Retiro Station - 5 min walk
Velazquez Station - 6 min walk
Restaurants
Horchatería Alboraya - 2 min walk
Casa Maravillas - 2 min walk
Cervecería Vergara - 3 min walk
Hokkaido - 3 min walk
El Pimiento Verde - 3 min walk
About this property
H10 Puerta de Alcalá
When you stay at H10 Puerta de Alcalá, you'll be within a 15-minute walk of Puerta de Alcalá and WiZink Center. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the seasonal outdoor pool, you can unwind with a drink at the bar/lounge. This eco-friendly hotel also features a poolside bar, a snack bar/deli and a terrace. The helpful staff and location get great marks from fellow travellers. Public transportation is only a short walk: Principe de Vergara Station is steps away and Retiro Station is 5 minutes.
Languages
English, French, Spanish
At a glance
Hotel size
138 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site parking is limited
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–10 AM
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Coffee/tea in a common area
Free daily reception
Room service (limited hours)
Snack bar/deli
What to do
Bike rentals nearby
Working away
24-hour business centre
Meeting rooms
Computer station
Conference centre (1076 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Seasonal outdoor pool
Banquet hall
Accessibility
Wheelchair-accessible
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Sleep well
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Reusable coffee/tea filters
More
Daily housekeeping
In-room safe
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Special features
Awards and affiliations
Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 22 for adults and EUR 11 for children
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
Swimming pool
Pool, spa, & gym (if applicable)
The seasonal pool is open from June to September
Policies
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus eco-friendly cleaning products.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid
Frequently asked questions
Does H10 Puerta de Alcalá offer free cancellation for a full refund?
Yes, H10 Puerta de Alcalá does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at H10 Puerta de Alcalá?
Yes, there's a seasonal outdoor pool.
Are pets allowed at H10 Puerta de Alcalá?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at H10 Puerta de Alcalá?
Yes. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at H10 Puerta de Alcalá?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.
Is there an on-site casino at H10 Puerta de Alcalá?
No, this hotel doesn't have a casino, but Casino de Madrid (2-min drive) and Casino Gran Via (3-min drive) are both nearby.
What is there to do at H10 Puerta de Alcalá and nearby?
Have fun during the warmer months with activities nearby such as cycling. H10 Puerta de Alcalá also has a seasonal outdoor pool.
Are there restaurants at or near H10 Puerta de Alcalá?
Yes, Alcala Restaurant offers international cuisine.
What's the area around H10 Puerta de Alcalá like?
H10 Puerta de Alcalá is in Salamanca, a short 2-minute walk from Principe de Vergara Station and 19 minutes' walk from Gran Via. Travellers give top marks for the hotel's prime location.
H10 Puerta de Alcalá Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
15 December 2024
Damon
Damon, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 November 2024
Jesus alfredo
Jesus alfredo, 1-night trip
Verified Hotels.com guest review
2/10 Poor
28 October 2024
Stilling cleaning service
Very disappointed, because I left something in my room and they said didn’t find it, so that is that there stilling, and nothing worse than that
sara i
sara i, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
25 October 2024
Nice property, nice stay, good price
We only stayed one night while in transit. However, there's great dining options, 5th Ave style shopping, and Retiro Park within short walks in the neighborhood.
There are two grocery stores down the street - one Whole Foods type quality and the other a more common Kroger/Ralphs variety store.
We took our coffee and yogurt on the hotels rooftop and watched the sun rise on our only morning there. Beautiful views of the city.
David
David, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 October 2024
Miguel
Miguel, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
9 October 2024
Muy buena atención en recepción
sergio
sergio, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 October 2024
Pequeña estadía en Madrid
La atención a la llegada fue rápida y efectiva. Los agentes del counter te pueden orientar en cualquier tipo de tema relacionados como Tiendas, teatro, tablados, etc.
El cuarto súper bien arreglado las camas deliciosas, muy buenas almohadas.
annie
annie, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
3 October 2024
Nicolas
Nicolas, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 September 2024
Eduardo
Eduardo, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 September 2024
Luisa
Luisa, 2-night trip
Verified Expedia guest review
8/10 Very good
23 September 2024
Roxanne
Roxanne, 1-night trip
Verified Expedia guest review
10/10 Exceptional
23 September 2024
Michel
Michel, 1-night trip
Verified Expedia guest review
8/10 Very good
21 September 2024
Vladimir
Vladimir, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 September 2024
Really lovely hotel and the staff very friendly and helpful… and spoke English. The bar upstairs has the most amazing view over the city & the food was very good… nice menu! The rooms very clean and comfortable and cleaned well each day. A stones throw from the Retiro park which is lovely for a morning stroll. Would highly recommend staying in this hotel.
Amanda
Amanda, 7-night trip with friends
Verified Expedia guest review
10/10 Exceptional
19 September 2024
Excelent ubicacion
Carolina
Carolina, 1-night trip
Verified Expedia guest review
6/10 Good
8 September 2024
Las habitaciones son muy pequeñas. No me gustaron las almohadas y las habitaciones estan un poco deterioradas. Hacia mucho calor y creo que las camas tienen algun tipo de cubre colchon que calienta. Pase las noches con mucho calor.
Laura
Laura, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
7 September 2024
Highly recommend this hotel if you like to be near Madrid center but in the center . It’s location next to Retiro park is ideal for Walks in the park . Like a 20 min Walk to main attractions and museums . Bonus was a wonderful rooftop bar and restaurant. Loved the sunsets from there !
Clarissa
Clarissa, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 September 2024
Third time staying at this hotel and always love it.
Alejandro
Alejandro, 1-night family trip
Verified Expedia guest review
8/10 Very good
3 September 2024
Close to El Retiro Park and Del Padro museum. Great restaurants and shopping.
Roxanne
Roxanne, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
2 September 2024
Love the outdoor pool and the hotel was clean and nice!
Minire
Minire, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
1 September 2024
Allan
Allan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 August 2024
Location is great.
Eduardo
Eduardo, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
31 August 2024
Wonderful stay! Perfect location. Staff very friendly & accommodating. Loved our stay and will be back!
Lana
Lana, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 August 2024
Wonderful stay, close to everything! Amazing facilities, delicious breakfast.
MARIA
MARIA, 2-night trip
Verified Expedia guest review
10/10 Exceptional
29 August 2024
I have no complaints of my stay here. My room and surroundings outside the hotel was perfect. Perfect room space, cleanliness and air conditioning.