Hotel Santo Domingo

Photo gallery for Hotel Santo Domingo

Primary image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

Overview of Hotel Santo Domingo

Hotel Santo Domingo

4.0 star property
4-star hotel with restaurant, connected to the convention center, near Plaza de Santo Domingo

7.8/10 Good

987 verified Hotels.com guest reviews

Guests rated location

  • Walkable93 positive mentions
  • Shopping92 positive mentions
  • Dining options78 positive mentions
  • Convenient74 positive mentions
  • Transport62 positive mentions

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Meeting Facilities
Map
San Bernardo 1, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • Babysitting
  • Business center
  • Terrace
For families
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Royal Palace of Madrid - 8 min walk
  • Puerta del Sol - 8 min walk
  • Plaza Mayor - 9 min walk
  • Prado Museum - 22 min walk
  • El Retiro Park - 24 min walk
  • Puerta de Alcala - 10 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 11 min drive
  • WiZink Center - 15 min drive
  • Casa de Campo - 16 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 27 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 22 min walk
  • Madrid (XOC-Atocha Train Station) - 30 min walk
  • Santo Domingo Station - 1 min walk
  • Callao Station - 3 min walk
  • Opera Station - 5 min walk

About this property

Hotel Santo Domingo

Hotel Santo Domingo puts you steps from Gran Via Street and features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Sando, which serves lunch and dinner. Other highlights at this upscale hotel include a poolside bar, a snack bar/deli, and a terrace. Fellow travelers like the helpful staff and central location. Public transportation is just a short walk: Santo Domingo Station is steps away and Callao Station is 3 minutes.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 31 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Seasonal outdoor pool
  • Nightclub

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Sando - This restaurant serves lunch and dinner.
Gin Club Cuevas de Sando - Onsite cocktail bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15 for adults and EUR 15 for children (approximately)
  • There is an equipment fee of EUR 3 per day

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Shuttle services
The following facilities are closed seasonally each year. They will be closed from September 30 to May 31:
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Self parking costs EUR 31 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property’s equipment fee is charged for use of pool towels.

Also known as

Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Frequently asked questions

Overall score and ratings

7.8

Good

7.9/10

Cleanliness

8.0/10

Staff & service

7.5/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

4/10 Fair

T, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Friendly and helpful
A few days away, hotel is quite central and has impressive views from the roof top pool and bar, especially at sunset. Would us the same hotel again as all staff friendly and helpful
Sunset from the rooftop bar
SL, 3-night trip
Verified Hotels.com guest review

4/10 Fair

No ice, no pool, no service.
Nice place, near most everything. Was very dissapointed that the hotel has no ice. It would be nice to be able to have some cold water after spending time outdoors in the extreme heat, but alas, the hotel told us to get ice from the rooftop bar. The bar told me they do not provide ice as they are a separate business from the hotel. I would have imagined that if I was negotiating an agreement to rent the rooftop, I would have made it a part of the contract to provide ice cubes to the guests in the hotel. Mind you that the pool is closed early as the rooftop "closes" the pool to be able to slide the flooring of the bar. So no pool and no ice in the middle of the sunny hot evening. I also complained the shower and the lavatory sink were clogged up. Nothing was ever done about it.
Eric, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Disappointed not worth paying the extra
I booked a double room , we were told at reception we had been upgraded we got there and there were two single beds phones reception no rooms available Towel charge at the pool can’t take towel from your room very expensive and minimal sun beds not worth paying the extra for a hotel with a pool
Daz, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tim, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Not my best experience
The hotel and the room was fine, except the room had such a strong and strange smell. I also kept getting woken up by the cleaners because I didn't have a do not disturb sign.
Martin, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Save your money and stay somewhere else.
The hotel over all wasn’t great, our room was ok. The bed and pillows were not comfortable. The restaurant service was awful. I asked for a drink with no ice and it came with ice. When I said oh sorry I said no ice. The female server took the drink stuck her hand in the drink scooped out the ice and gave it back to me. I was upset I left the drink and didn’t touch it although I had already paid. The front desk people are not friendly or helpful. There were one or 2 that were ok. But overall super rude. They make you feel like unless you speak the language they are not helpful. We even had to say to one of the front desk employees we were asking for help. Listen Spanish is not our first language can you please help us. I would not recommend to anyone to stay here. And I will absolutely ever be coming back.
Sarah, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Goran, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yeannette, 2-night trip
Verified Travelocity guest review

6/10 Good

Dislike the idea of the room not having any power while I was out. nothing wrong with saving power, but I believe that something they should off mentioned at check in. also the room stayed warm, and the bed felt very uncomfortable.
Edgar, 8-night family trip
Verified Expedia guest review