This is hotel that knows how to look after their guests! For us, it ticked every box from the lovely, colonial era style of decor to the amazing service from all the team, as well as a great breakfast, amazing spa and perfect location. Here’s some detailed info to help you make your decision...
- Location - it’s fairly central and if you exit the hotel and turn left then the old town is a 15 min walk, or turn right and you’ll find the new town around 15 mins too. Train street (worth a visit!) is 5 mins away and locally there are some lovely restaurants (try Old Hanoi, 5 min walk away).
- The service - Just perfect, from the welcome with sit down drinks to every member of staff giving a sincere greeting. One example of the proactive service is that we had an overnight boat trip for Ha Long bay planned. Upon checkin they asked us which company we had booked with, and a day later when we enquired at reception how to get there they had already phoned the tour company, confirmed everything and arranged a taxi pick up for the exact time we needed!
- Facilities - There’s a rooftop pool plus a gym with 2 treadmills, 2 bikes and a rack of weights. The spa is excellent and popular, although we got same day evening appointments twice. Prices are very reasonable (we had 2 facials, 2 massage so a total of 2 hours for 2 people for £85).
- The rooms - Well appointed and modern, with a lovely bathroom.
This hotel is just lovely and you won’t regret staying here :)