Riad Authentic Palace & Spa

Photo gallery for Riad Authentic Palace & Spa

Primary image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Terrace/patio

Overview of Riad Authentic Palace & Spa

Riad Authentic Palace & Spa

4.0 star property
4-star riad with restaurant, near Blue Gate

9.0/10 Superb

16 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Derb Bennis- N 16 bis Douh Batha, Fes medina, Fes, 30200
Main amenities
  • Daily housekeeping
  • Restaurant
  • Rooftop terrace
  • Free babysitting
  • Free shopping center shuttle
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour room service
  • Spa services
  • Massage/treatment rooms
  • In-room childcare
Feel at home
  • Babysitting (free)
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Fes El Bali

Getting around

  • Fes (FEZ-Saiss) - 32 min drive
  • Fes Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

About this property

Riad Authentic Palace & Spa

A great choice for a stay in Fes, Riad Authentic Palace & Spa features a rooftop terrace and offers an airport shuttle (available 24 hours) for EUR 20 per vehicle. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this upscale riad include a seasonal outdoor pool and a children's pool.

Languages

Arabic, English, French, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Bureau Veritas (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 13 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 15
  • Local laws may restrict unmarried guests from sharing a room

Children

  • Free babysitting

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet access in rooms

Parking

  • Secured onsite self parking (EUR 2 per day)

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Cruise terminal shuttle*
  • Bus station shuttle*

Offsite

  • Area shuttle within 30 kilometers*
  • Beach shuttle*
  • Free shopping center shuttle
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas
  • No alcohol served onsite

Property amenities

Food and drink

  • Free continental breakfast each morning 8:30 AM–10:30 AM
  • Restaurant
  • Barbecue grills
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children's pool
  • Free babysitting

What to do

  • Beach shuttle (surcharge)
  • Private winery tours
  • Free use of nearby fitness center

Working away

  • 24-hour business center
  • 13 meeting rooms
  • Coworking spaces
  • Conference center (4090 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)

Facilities

  • 3 buildings/towers
  • Built in 1819
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • Television in common areas
  • Seasonal outdoor pool
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Bathroom emergency pull cord

Languages

  • Arabic
  • English
  • French
  • Italian

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Minibar
  • Iron/ironing board (on request)
  • Other workout equipment
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Private plunge pool
  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Free long-distance and local calls
  • Printer

Food and drink

  • Chef
  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.5 per person, per night. This tax does not apply to children under 12 years of age.
  • Pool fee: EUR 1 per person, per week
  • Spa fee: EUR 1 per person, per night
  • Towels fee: EUR 0 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 20 per vehicle (one-way, maximum occupancy 4)
  • Cruise ship terminal shuttle and bus station shuttle service is offered for an extra charge
  • Area shuttle service to the beach, casino, and theme park is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 12 and 18 costs EUR 0 (one-way)

Parking

  • Secured self parking costs EUR 2 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from January to December

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (3rd party expert - Global)
  • Bureau Veritas (3rd party expert - Global)
  • Safe Travels (WTTC - Global)

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Riad Fes Alcazar Suites
Riad Alcazar Suites
Fes Alcazar Suites
Authentic Palace & Spa Fes
Riad Fes Authentic Palace Spa
Riad Authentic Palace & Spa Fes
Riad Authentic Palace & Spa Riad
Riad Authentic Palace & Spa Riad Fes

Frequently asked questions

Overall score and ratings

9.0

Superb

9.7/10

Cleanliness

9.8/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

The property was really pretty and clean. The staff was incredibly friendly and helpful. Asma treated us like family and went out of her way to make us feel at home and safe. We would definitely stay here again.
Sandra, 2-night family trip
Verified Expedia guest review

2/10 Poor

nurit, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Magical Fez and Authentic Palace and Spa
We visited a beautiful, and still authentic city of Fez in Morocco. We highly recommend, to everybody who is thinking about traveling to Morocco, to visit the charming Fez and and a stay in the Riad of Authentic Palace and Spa. It is a gorgeous, old charm Riad with a fantastic people. Soultan, Hamza and Salah at the Riad made us feel completely at home. They made possible for us to visit the desert and have an experience of camel trekking. Hamza took us to the beautiful city of Chechaouen. We highly recommend the city and the Authentic Palace and Spa.
Berit, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

It was an authentic stay ' all was fabulous ' breakfast and the service was excellent
2-night trip with friends
Verified Orbitz guest review

8/10 Very good

Very nice Road. Very hospitable.
Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very good

EMMA, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Wonderful experience
My husband and I stayed in this gorgeous Riad in old Fez. Our room was exceptional and very comfortable. There is also a beautiful view from the roof terrace. Services were excellent - they picked us up from the train station, arranged a half day tour of the Medina with a reputable guide for us, and taught us how to make delicious traditional Moroccan dishes. They also had spa services, but we didn't stay long enough to take advantage of that. We loved everything about our stay here.
Pamela, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

If you are looking for the riad experience, this is a great place to get it. Incredibly friendly staff, and a beautiful facility. The only downside is the conversations in the central court and on the street outside can be a bit loud, but you are going to get that at any riad worthy of the name.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

every thing was great! I like it...every thing was great!
5-night trip
Verified Expedia guest review