Skip to main content.
All properties in Cairns, Queensland, Australia
1 room, 2 adults

Riley, a Crystalbrook Collection Resort - Cairns

5-star5 stars
131-141 Esplanade, Cairns, QLD, 4870, Australia

Luxury hotel with 3 restaurants, near Cairns Esplanade
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
  • Price Guarantee
From 181 reviews

TripAdvisor Traveller Rating

  • Everything about this hotel was amazing! Enjoyed our time here, great location and…May 26, 2019
  • Was amazed by the location of the hotel, also it was clean and beautifulJul 7, 2019

Riley, a Crystalbrook Collection Resort - Cairns

More Info: 6823 2342

from S$182
  • Resort King
  • Urban King
  • Urban Twin
  • Resort Twin
  • Sea King
  • Sea Twin
  • Panoramic Sea
  • Family Room, Multiple Beds, Partial Sea View
  • Suite, 1 King Bed with Sofa bed, Partial Sea View
  • Family Room

What’s around Riley, a Crystalbrook Collection Resort - Cairns

Landmarks

  • Heart of Cairns
  • Cairns Esplanade - 10 min walk
  • Cairns Central Shopping Centre - 18 min walk
  • Centenary Lakes Botanic Gardens - 40 min walk
  • Cairns Night Markets - 10 min walk
  • Esplanade Lagoon - 16 min walk
  • Cairns Marlin Marina - 17 min walk
  • Reef Fleet Terminal - 20 min walk

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 7 min drive
  • Cairns Station - 20 min walk
  • Freshwater Station - 10 min drive
  • Redlynch Station - 12 min drive

At a glance

Key facts

Hotel size

  • This hotel has 311 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-in/out
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights. For more details, please contact the property using the number provided on the booking confirmation email.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Pool sun loungers
  • Billiards or pool table
Working away
  • Number of meeting rooms - 6
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2018
  • Elevator/lift
  • ATM/banking
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • First-run movies
  • Netflix
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Greenfields - This poolside Cafe specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Riley, a Crystalbrook Collection Resort - Cairns’s small print

Also known as

  • Riley Crystalbrook Collection Resort Cairns
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7 AM to 9 PM.
  • Parking height restrictions apply.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    Deposit: AUD 75.00 per night

    Optional extras

    Onsite credit card charges are subject to an extra charge of 1.3 percent

    Self parking costs AUD 12.00 per day

    Valet parking costs AUD 20.00 per day with in/out privileges

    Rollaway beds are available for AUD 60.0 per day

    Buffet breakfast is offered for an extra charge of AUD 38.00 for adults and AUD 38.00 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Didn’t find the right property?

    Continue searching for Cairns, Queensland, Australia

    Recent reviews

    Superb 9.2 From 107 reviews

    Exceptional 10.0
    Very good choice
    Riley Resort was a comfortable stay and we loved the rooms and the view of the Sea. Paper Crane is the main restaurant. The others are just a bar and also Greenfields cafe that Paper Crane supplies their hot food. Paper Crane has vegan options but the Greenfields has no vegan option.
    Navid, auRomance trip
    Exceptional 10.0
    Stay here for sure
    Great hotel - modern clean and comfortable.
    Brad, usRomance trip
    Very good 8.0
    A wonderful place with room for minor improvements
    Pros: A brand new hotel in a great location. Loved how eco friendly the establishment is by using paper instead of plastic. Staff was helpful & friendly. The pool was great for little ones to play in. Concierge was very helpful pointing out activities for little ones & restaurants near by. Cons: Had called for housekeeping at 4p before the room but no one came by during the 4 hrs we were gone. Had to call again at 8p when we came back from dinner. Also had called about the flickering light above the bed 3 times. Each time was told by front desk that they would contact maintenance/engineer to come & switch out but it never happened. We finally gave up on the idea of getting it done & just turned that light off during our stay. The poolside service was hard to get. Had to go to the main restaurant to track down someone assigned to the pool area. The lobby & the poolside ramp were closed off either for construction, auto display, slippery grounds, or some other reason. It was confusing to get around, especially with a pram. Overall it was a lovely stay but the lack of communication between the staff & guests was evident. Given it’s a new establishment, I’m sure this will improve as they gain more experience & feedback. I have already recommended this place to others & will continue to do so.
    auFamily trip
    Exceptional 10.0
    Absolutely amazing hotel! Gorgeous with pleasant and helpful staff.
    Hailey, usRomance trip
    Very good 8.0
    Great Resort, service could be better
    Location and resort is fantastic, in a great place heart of the city. New hotel and the pool is AMAZING. Food at the Paper Crane and upstairs is great and a nice place altogether. Service is a bit of a hit and miss though, we had some problem with our keys and a worker came to deliver new ones and said the current keys will be deactivated but they weren't, I asked if they can bring it back so I can confirm they have been deactivated for safety reasons (they said it would take 5-10mins to be deactivated) and the worker acknowledged (I think his name was Michael) and went back and completely ignored and put the keys with every other keys they have so wasn't able to confirm. The hotel also charged my account twice which I also had to call about. Rigel the hotel manager tried his best to make things right but some negative experiences with the service.
    Sang Min, krRomance trip

    Riley, a Crystalbrook Collection Resort - Cairns

    Is the description of this property not correct? Tell us