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Mercure Hai Phong

Photo gallery for Mercure Hai Phong

Exterior
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Down duvets, minibar, in-room safe, desk
Apartment, 1 Bedroom | Down duvets, minibar, in-room safe, desk

Overview of Mercure Hai Phong

UNESCO Sustainable Travel Pledge

Mercure Hai Phong

5.0 star property
Luxury Hai Phong hotel with full-service spa, connected to the convention centre

9.0/10 Superb

56 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is S$63
Price available on 01/01/2023
Map
12 Lach Tray Street, Lach Tray, Hai Phong, 180000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness centre
  • Sauna
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
For families
  • Children stay free
  • Children's club (free)
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Ngo Quyen

Getting around

  • Haiphong (HPH-Cat Bi) - 16 min drive
  • Hai Phong Train Station - 11 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Pizza Hut Tô Hiệu - 5 min walk
  • Banh Canh Ghe - 7 min walk
  • Peerace Bar - 11 min walk
  • Today Coffee - 14 min walk
  • Ma vie - 15 min walk

About this property

Mercure Hai Phong

Mercure Hai Phong is only 3.8 mi (6.1 km) from the airport and offers a shuttle (available 24 hours) for VND 486000 per vehicle one-way. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages or body treatments. Other highlights at this luxurious hotel include an outdoor pool, a free kid's club and a poolside bar. Fellow travellers say good things about the helpful staff and restaurant.

Languages

English, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 233 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Local/corner shop
  • Children's menu
  • Children's games
  • Toys

What to do

  • Shopping

Working away

  • Business centre
  • 6 meeting rooms
  • Computer station
  • Conference centre (3714 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool umbrellas

Facilities

  • Built in 2012
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

Languages

  • English
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • 49-inch LCD TV

Home comfort

  • Air conditioning
  • Minibar
  • Slippers
  • Window screens

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Alarm clock
  • Day bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bloom Spa. Services include massages and body treatments. The spa is equipped with a steam room. The spa is open daily.

Dining

Cuppa Gourmet Café – On-site bar.
Flame Grill & Bar – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 486000 per vehicle (one-way)

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Mercure Hai Phong Hotel
Mercure Hai Phong Hotel
Mercure Hai Phong Hai Phong
Mercure Hai Phong Hotel Hai Phong

Frequently asked questions

Does Mercure Hai Phong offer free cancellation for a full refund?
Yes, Mercure Hai Phong does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Hai Phong?
As of 10 December 2022, prices found for a 1-night stay for 2 adults at Mercure Hai Phong on 1 January 2023 start from S$63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Hai Phong?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Hai Phong?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Hai Phong?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Hai Phong?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Mercure Hai Phong?
Yes, an airport shuttle is available. The charge is VND 486000 per vehicle one-way.
What are the check-in and check-out times at Mercure Hai Phong?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Mercure Hai Phong and nearby?
Mercure Hai Phong has a spa and an outdoor pool, as well as a fitness centre.
Are there restaurants at or near Mercure Hai Phong?
Yes, Cuppa Gourmet Café offers Asian cuisine. Nearby restaurants include Pizza Hut Tô Hiệu (5-min walk), Banh Canh Ghe (7-min walk) and Peerace Bar (11-min walk).
What's the area around Mercure Hai Phong like?
Mercure Hai Phong is in Ngo Quyen, a short 2-minute walk from Lach Tray Stadium and 13 minutes' walk from Hai Phong Opera House.

Overall score and ratings

9.0

Superb

8.9/10

Cleanliness

9.3/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

David, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Decent hotel
Very pleasant hotel in the middle of the city. It’s a bit unloved at the moment (swimming pool area in particular) but that’s forgiven as we’re in covid-hangover world.
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were SO friendly and genuinely wanted to help!! Muoi and Anh stand out the most but everyone was helpful, smiling, and we had a wonderful visit! We’d definitely stay here again!
Kristi, 2-night family trip
Verified Orbitz guest review

8/10 Very good

More like four-star hotel
Good but not enough given the fact that it is ranked five-star. I brought and used a water-filter for shower and felt that the water need to be more cleaned. And breakfast was a little disappointing. It should serve more menu. Overall, it deserves four-star rather than five-star.
Taekyo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The front line Staff Ms DUONGis very nice and helpful, helping me to buy stamps for sending post cards during her non-working time. Very pleasant . Hotel is very clean and new, 10 mins walks from the City centre
KARENLHW, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

good staff service. It is strange that not much restaurante around but the Receptionist referred us a good seafood restaurant
1-night family trip
Verified Expedia guest review

10/10 Exceptional

The best hotel in Haiphong
The best hotel to stay when in Haiphong. The hotel was fantastic. The service top notch with a good bar serving a range of cocktails and snacks at very reasonable prices. They also have a 30% off happy hour! I visited with my parents and sister in October and the hotel was reasonably quiet, which I will not complain about as it was a very peaceful stay. The views from the room was amazing as we could overlook the city. The swimming pool on the roof was also amazing with stunning views of the city. The gym was fully equipped with a sauna. They also have a spa offering quality massages at very decent prices. Whenever we had any questions, the staff were quick to help and made us feel very welcome and safe in the hotel. One of the staff even warned us that it might get chilly in the evening if we are planning to go for a swim. The rooms were good sizes, clean and with the most comfortable beds. I had the best nights sleep staying here. The staff also recommended and helped us book a karaoke room at a local karaoke bar which was really amazing. There is also a local Korean supermarket outside the hotel and a juice and snack bar which was very handy. I will definitely be visiting the Mercure Hai Phong again on my next visit.
KHENH, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

All served well, professionally.I will come again when I have the opportunity to return to Vietnam
ThangHa, 1-night family trip
Verified Expedia guest review