This hotel is hugely overpriced and poorly managed. I booked an Ocean Pavilion With Private Pool, in hopes that it is what they advertise it is. Well, it's not: it's extremely noisy, there is no hot water, the service is terrible and the air is filled with toxic smoke from burning trash pits around the hotel. I deeply regret wasting so much money on this hotel that is so far from a 4-star luxury resort that is advertised.
On the hotel website they are selling 'peace and tranquility', it's nothing like that in reality. All of the ocean bungalows with private pools are located on the east side of the property. The problem is that right at the edge of the property there is a fishing village with a karaoke bar. The wailing starts as early as 1pm and doesn't end until well after midnight every day and each of those $500+ per night rooms are exposed to some local yelling and squealing for hours on end. It's so loud all those bungalows shake, it is impossible to be on the terrace. It's awful. Not one person at the reception understood English. The reception manager said that because the noise was coming from outside the hotel property there was nothing he would do, made a few sexist and misogynistic remarks and gestures trying to silence me. The wailing continued every single day, it never stops and the staff know it very well. We asked for a partial refund as we weren't able to use many of the amenities we paid for and were told they would get back to us. We never got the refund.