The Shells Resort & Spa Phu Quoc

Photo gallery for The Shells Resort & Spa Phu Quoc

Primary image
Private beach, sun loungers, beach umbrellas, beach towels
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc

5.0 star property
Beachfront resort in Phu Quoc with spa and restaurant

8.6/10 Fabulous

448 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Free airport shuttle
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • 24-hour room service
  • Massage/treatment rooms
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Separate bathtub and shower
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • On a private beach
  • Phu Quoc Night Market - 21 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 30 min drive
  • Free airport shuttle

About this property

The Shells Resort & Spa Phu Quoc

5-star luxury resort
Consider a stay at The Shells Resort & Spa Phu Quoc and take advantage of a free roundtrip airport shuttle, a beach bar, and a terrace. This resort is a great place to bask in the sun with a private beach, beachfront dining, and sun loungers. Indulge in a manicure/pedicure, a body wrap, and a body scrub at Waves Spa, the onsite spa. The onsite restaurant, FLOW Restaurant, features ocean views and a poolside location. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • 2 outdoor pools with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • A gift shop, a 24-hour front desk, and express check-out
  • Concierge services, free newspapers, and smoke-free premises
  • Guest reviews give good marks for the beach locale, pool, and helpful staff
Room features
All 134 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
Extra amenities include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • LED TVs with digital channels
  • Balconies or patios, wardrobes/closets, and free infant beds

Languages

English, Vietnamese

Cleaning and safety practices

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 134 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 6:00 AM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Transfers

  • Free airport shuttle from 8:00 AM to 6:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • On a private beach
  • Kayaking
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • Garden
  • Terrace
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Waves Spa has 10 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

FLOW Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Liquid Lounge - This bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from August 15 2022 to March 31 2023 (dates subject to change):
  • One of the swimming pools
The following facilities will be closed during the summer:
  • Bar/Lounge

Children & extra beds

  • Rollaway beds are available for USD 900000.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

Also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

Does The Shells Resort & Spa Phu Quoc offer free cancellation for a full refund?
Yes, The Shells Resort & Spa Phu Quoc does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Shells Resort & Spa Phu Quoc?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at The Shells Resort & Spa Phu Quoc on 8 October 2022 start from S$98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Shells Resort & Spa Phu Quoc?
This property confirms that guests are provided with hand sanitizer. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Shells Resort & Spa Phu Quoc?
Yes, there are 2 outdoor pools. One of the pools will be unavailable from August 15 2022 to March 31 2023 (dates subject to change).
Are pets allowed at The Shells Resort & Spa Phu Quoc?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Shells Resort & Spa Phu Quoc?
Yes, there's free self and valet parking. Parking spots may be limited.
Is airport shuttle service offered by The Shells Resort & Spa Phu Quoc?
Yes, a free airport shuttle is available from 8:00 AM to 6:00 PM on request.
What are the check-in and check-out times at The Shells Resort & Spa Phu Quoc?
You can check in from 6:00 AM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at The Shells Resort & Spa Phu Quoc and nearby?
Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. The Shells Resort & Spa Phu Quoc also has a private beach and spa services, as well as a garden.
Are there restaurants at or near The Shells Resort & Spa Phu Quoc?
Yes, FLOW Restaurant offers alfresco dining and garden views. Nearby restaurants include eat pray Love (2.5 mi), Alanis (2.6 mi), and Rock Bar (2.7 mi).
Does The Shells Resort & Spa Phu Quoc have any outdoor private spaces?
Yes, every room features a balcony or patio.

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.4/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

7.2/10

Eco-friendliness

4/10 Fair

Needs a lot of effort to become 5* resort
Please check your doors if staying in the bungalows - ours didn’t lock and took around 2 hours of staff trying to fix the door before establishing we could move rooms. Beach was unfortunately not as clean as it first appears - loads of plastic and rubbish to the right hand side. We experienced very bad weather which you can’t help but there was no entertainment or indoor activities to participate in and we literally spent a lot of time in our room as a result. Resort also has issues with power going off frequently if it’s stormy. 2 pools at the hotel but only 1 open - no pool bar open and the hotel bar closes at 9 - breakfast choices limited compared to other 5* hotels we have recently stayed in. We have been travelling around Asia for the last month and have chosen to stay in 5* hotels and this was by far the worst out of the 7 we have stayed in so far. It has the potential to be 5* but would require a lot of effort - whilst the staff were all very friendly the hotel itself lets them down. I feel saddened to be so honest but feel this is a fair review and at best would rate this as 3*+ having compared to other hotels not only in Asia but around the world.
Mary, 6-night trip
Verified Hotels.com guest review

4/10 Fair

We booked for this hotel because it was rated 5 stars. But to our disappointment it was nothing close to it. The property was dated. There were ants as soon as we had a piece of cookie even though it was in the box. Staff service was ok but they kept forgetting our bath towels and other amenities since day one! Stair steps were not safe especially for elderly people or disabled people. They offered shuttle service to airport but they were late that we thought we may miss our flight. Overall we were not happy with our stay and we would not come back.
Crystal, 3-night family trip
Verified Expedia guest review

2/10 Poor

This hotel should be a 3 stars hotel, NOT 5. The whole property is badly managed. Cracks and stains were found everywhere in the room. Bathroom is so dirty, with mildews at corners and sink caulking. So disappointed.
Eric, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Erdenesaruul, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Be very wary of your final bills....especially when using the room service. I had 2 very near misses that totaled about 15 million dong. Be aware!
Lee, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Dean, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

SEUNGHO, 2-night trip
Verified Hotels.com guest review

8/10 Very good

I stay 3 nights with my lover. Staff is very friendly. Food is good. Breakfast is ok , you can try a lot of foods here. Location is ok. Recommend stay in The Shell. Room with ocean view.
Thanh, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous resort, sad state of a beach and island
What a gorgeous and unique resort in a lush, beach front setting with well-thought out landscaping. The room villa was spacious and sunny, but private as well. Well worth the rate. The staff was very helpful and kind to our family. I would stay again, but I’d like to challenge the hotel to do better in terms of “eco-friendliness.” Plastic straws, for one, can be substituted for a biodegradable option or another material. In addition, I would love to see the resorts invest some money into educating and helping the local population about trash and plastic. It will be the ruin of Phu Quoc, Vietnam, and our world if reusables are first of all reduced, and secondly disposed of properly. I’ve never seen more trash on a beach and in the ocean, and along the road. It’s honestly heart breaking. After Tet particularly, every piece of trash was left to blow in the wind and into the beautiful ocean. We can work together to stop this if those with influence, aka, Sun Group or whatever that companies called, and all the resorts give back to the community through aforementioned steps.
Ambre, 3-night family trip
Verified Hotels.com guest review