Showcase Apartments Kimberley House - Leicester

Wasn't 100% clean

It does what it says on the tin, it’s a place to sleep. To be fair, the bed was comfortable and both hubby and I slept well. It’s was a bit noisy during the night with people returning from the city centre, but nothing unusual for a Saturday night after a university graduation celebration. It was clean, functional, if a bit tired around the edges. It was in the process of being updated, but all staff were friendly and fresh clean towels were brought to us with a greeting by the manager.

The staff helpful. Room smelled and there was hair in the bed and bathroom

We had booked the apartment for two nights for a wedding we were attending. On both nights we hardly slept due to all the noise within the building from other residents. The furnishings were nice but could have been much cleaner.

This stay was atrocious, for a start there was no one to greet us to let us in the front door which meant I had to stay outside for around an 1hour, some woman finally came down and explained that there should be someone at the front desk but maybe has finished early, this made no sense and nor was acceptable, finally got taken to my room, and straight away there was a cigarette stench and a dirty food smell, the bed was broken in half as the metal inside was on the floor, i asked to be moved and the woman said shes going to get new keys, she went away and didnt come back, i rang over 30 times until she blocked my number and i also tried looking for her in the apartments, in the end i booked a marriot down the road. Please remove this from here