I booked and paid for 2 nights here. Hotel was LOCKED, DARK & CLOSED upon my arrival in the evening! I called and called but they did not answer the phone. I tried multiple times to contact hotel. No response. I was alone and afraid all night because I had to sleep in my car parked in front of the hotel. This entire small town in France, including all other hotels, even the Best Western, and all the stores and restaurants, were closed. I found out later it was due to a national holiday on May 8th! So, locked out and no place to stay!
I landed that very morning in Paris after a long flight from San Francisco, I picked up my rental car and then drove about 2 hours to this hotel only to be locked out. I was exhausted! I went into the hotel early the next morning. They discovered that they had sent an email with checkin codes addressed to the WRONG person, a man's name who I didnt know..not in my name so I didn't see the email. They apologized and explained about the national May 8 French holiday, they told me that I wouldn't have to pay for that 1st night and they let me into my room right away so I could rest because I didn't sleep well in my car. I did stay my second night as planned here. Hotel said they would refund my 1st night but its now June 13th over a month has gone by and they still have not done so even though Ive sent emails asking when they would be refunding my 1st night..can Hotels.com help get my 1st night refunded? I hope so!