Swiss-Garden Hotel & Residences, Genting Highlands

Good location

Away from the crowded genting highlands but still near restaurants and mini mart. Suitable if you are driving but the hotel also provides shuttle service to Genting Premium Outlets. Ice big pools and gym too!

Terence, 2 night family trip, Nov 25, 2019

Verified Hotels.com guest review

Great property with horrible maintanence

They have only 3 lifts for 30 odd floors. One of their lifts had a fault - the open button would not work— we complained to management twice yet it was not shut off. Three children got stuck in between right in front of us— with the manager being a witness to one of the incident! Insects in room No hot water for sink The room looks clean since the property is new but was not cleaned well. Found cookies and toys under the bed!

Hira, 2 night family trip, Oct 25, 2019

Verified Hotels.com guest review

A forgetful experience

If not for the natural beauty of Genting Highlands area and the cool temperature, this stay would have been an experience I wish I didn’t have. I understand it’s a 3.5 star rated hotel but I did expect certain standards. Poor service from staff as I don’t feel as a guest. Carpark issues (tickets always get black listed if u park overnight). No proper brochures about hotel facilities or room services in the hotel room. Lack of toilet accessories and even when we request, it either came short of something or didn’t come at all. No make-up of room even when requested via phone call to the front desk. Food is so-so. This is expected since it’s an average rated hotel. But cleanliness is good. Front desk staff did not even mention about their facilities when we checked in. We have to figure out for ourselves that the facilities like gym, Swimming pool, etc. which are like at another building different from the hotel room building that we were assigned to. All in all, I will not recommend for people to stay here. There are a lot of improvements that are required before guests can feel welcomed in this hotel. Do enjoy the view though if you still want to stay here.

4 night romance trip, Sep 2, 2019

Verified Hotels.com guest review

Better off booking elsewhere

I don’t usually write reviews, but I feel obliged to share my disappointment in this booking. I was misled by Hotels.com to book Swiss-Garden for my 4D3N trip to Genting Highlands. The listing stated that facilities such as SkyAvenue or Skytropolis Indoor Theme Park is 2-min walk away from the hotel, which was my primary consideration when booking this hotel. To my dismay, I found out that the hotel is nowhere near and would take a 20 – 30-min car ride to reach these facilities. Grab will be your first choice for transportation up to Genting Highlands, as there is no shuttle bus provided (which I felt was inattentive by the hotel management, given its location). However, GrabCar is not readily available at all times, and hence, you are forced to either wait mindlessly for an available GrabCar, or succumb to jacked up prices by taxi drivers to get back to the hotel. To be fair, the interior of the room was decent (probably due to the hotel being new). However, breakfast was meh, with food frequently running out. The room access system is also extremely unreliable, where you will often find yourself being denied access to your room, and having to head down to the reception to resolve the problem, which further adds to your inconvenience. TLDR: Unless you love bringing inconvenience to yourself or just want to sleep all day in the hotel throughout your trip, I would suggest avoiding this hotel.

3 night romance trip, Aug 9, 2019

Verified Hotels.com guest review

Great weather

Hotel is mid way to Genting Highlands, you need to drive approx 25mins up. it’s near to Bee & Strawberry farms. Lots of local restaurants within walking distance. Wifi signal is horrible. My room came with rain shower only so if you don’t mind washing your hair in every shower then it’s fine.

Yong ping, 2 night romance trip, Aug 9, 2019

Verified Hotels.com guest review

The hotel was new and looked pretty. However it was still slightly dusty as it just opened. Checked in to know that there wasn’t any king bed rooms left. Was told that there was only twin bed rooms left. Overall hotel is not bad and have lots of room for improvement. With proper look into the hotel’s amenities and facilities, this hotel would potentially be very popular.

3 night trip with friends, Aug 8, 2019

Verified Expedia guest review

Good : - Staff : Friendly and helpful. - Room : Clean and spacious, there is a couch suitable for a child/smaller adult to sleep comfortably, additional bed not required. - Bed size : Their twin beds can fit 2 children nicely. Smaller than a queen size, but definitely can fit 2 adults. - Surroundings : Local restaurants, Starbucks & mini mart available within 1 min drive. There is a gas station about 3 mins away. Premium outlet about 10 mins drive away. - Facilities: Their lobby is really grand, a welcoming sight after a long drive up. Rooftop pool & gym has a really beautiful view. OK: - Food : Breakfast served was alright, not horrible, but not great. - Supplies : No toothbrush provided. Hair dryer available. Bad: - Location: We booked this hotel because it states 2 mins walk from SkyAve, only to find out it is actually 25 mins drive away! Really inconvenient to travel up and down without a vehicle. I hope they have updated the listing and not give false information to tourist. - Wifi : Wifi is really glitchy, be prepared to go without it if you don't have any data plans. - Cleanliness in corridors/stairs : Sightings of dead moths even after 3 days found on the staircase cause lifts are slow. Although it is not messy, I don't think the staff cleans the stairs and corridors often. Conclusion: - Good place to stay if you have a vehicle and not going up to the entertainment areas, however, if WIFI and location is a priority, there are better hotels available.

3 night family trip, Aug 8, 2019

Verified Expedia guest review

Very new property, under staff. Breakfast is poor, be very early if you really want to have it. Other than that location and cleanliness is great.

Singapore, 3 night family trip, Aug 7, 2019

Verified Expedia guest review

Made guests wait nearly 2 hours to check in after check in time stated. No marts nearby. Quite unaccessible if you don’t have a vehicle . Location on map is wrong which made a lot people book this hotel. The map showed this hotel is right beside sky avenue which is all the way up but this is actually near Gohtong Jaya instead.

JL, 1 night trip with friends, Jul 20, 2019

Verified Expedia guest review

Reception was rude. hotel management agreed to do birthday setup, but on the day, hotel blame us. the bell boy Rosli very good.

M Aizuddin, 1 night family trip, Jul 3, 2020

Verified Hotels.com guest review