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Swiss-Garden Hotel & Residences, Genting Highlands

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Exterior detail
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
Deluxe Double Room | In-room safe, desk, laptop workspace, blackout curtains

Overview of Swiss-Garden Hotel & Residences, Genting Highlands

Swiss-Garden Hotel & Residences, Genting Highlands

3.5-star property
Family-friendly hotel with outdoor pool, near Genting Strawberry Leisure Farm

6.6/10 Good

95 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is S$67
Price available on 29/01/2023
Map
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000

Room options

About this area

What's nearby

  • Genting Highlands Premium Outlets - 7 min drive
  • Genting SkyWorlds Theme Park - 19 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 60 min drive
  • Kuala Lumpur Gombak Station - 29 min drive
  • Rasa Station - 31 min drive
  • Batu Caves Station - 31 min drive

Restaurants

  • Starbucks - 2 min walk
  • Restoran Guan Kie - 3 min drive
  • McDonald's Genting Sempah - 15 min drive
  • Summer Park - 17 min drive
  • Garden View Restaurant - 18 min drive

About this property

Swiss-Garden Hotel & Residences, Genting Highlands

Located in the entertainment district, Swiss-Garden Hotel & Residences, Genting Highlands is a great choice for a stay in Genting Highlands. Guests can relax at the sauna, work out at the fitness centre or grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a steam room and a children's pool. The helpful staff and location get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 561 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Free pool cabanas
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Garden Terrace – On-site restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 48 for adults and MYR 23 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of MYR 150 (subject to availability)

Children & extra beds

  • Rollaway beds are available for MYR 137.80 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Swiss-Garden Hotel Genting Highlands
Swiss-Garden Hotel
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Swiss-Garden Hotel & Residences, Genting Highlands Hotel
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Swiss-Garden Hotel
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Swiss-Garden
Swiss-Garden Hotel Genting Highlands
Swiss-Garden Hotel
Hotel Swiss-Garden Hotel & Residences Genting Highlands
Swiss-Garden Genting Highlands
Swiss-Garden
Swiss-Garden Hotel Genting Highlands
Hotel Swiss-Garden Hotel & Residences Genting Highlands
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Swiss-Garden
Swiss Garden Hotel Residences Genting Highlands
Swiss-Garden Hotel
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Swiss-Garden
Swiss Garden Hotel Residences Genting Highlands
Swiss Garden Genting Highlands

Frequently asked questions

Does Swiss-Garden Hotel & Residences, Genting Highlands offer free cancellation for a full refund?
Yes, Swiss-Garden Hotel & Residences, Genting Highlands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Swiss-Garden Hotel & Residences, Genting Highlands?
As of 27 January 2023, prices found for a 1-night stay for 2 adults at Swiss-Garden Hotel & Residences, Genting Highlands on 29 January 2023 start from S$67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Swiss-Garden Hotel & Residences, Genting Highlands?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Swiss-Garden Hotel & Residences, Genting Highlands?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, there's free self parking.
What are the check-in and check-out times at Swiss-Garden Hotel & Residences, Genting Highlands?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MYR 150 (subject to availability).
What is there to do at Swiss-Garden Hotel & Residences, Genting Highlands and nearby?
Swiss-Garden Hotel & Residences, Genting Highlands has an outdoor pool, a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, there's an on-site restaurant, Garden Terrace. Nearby restaurants include McDonald's Genting Sempah (6 mi), E18hteen (7.4 mi) and Dragon-I (7.4 mi).
What's the area around Swiss-Garden Hotel & Residences, Genting Highlands like?
Swiss-Garden Hotel & Residences, Genting Highlands is located a short 8-minute walk from Happy Bee Farm & Insect World. Travellers say that this hotel is in a good location.

Reviews

6.6

Good

7.4/10

Cleanliness

7.1/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Poor

Qiang, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Qiang, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Dirty
The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
Qiang, 1-night trip
Verified Hotels.com guest review

6/10 Good

Yazid, 4-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Sandy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Environment is friendly Need improve on staff communication during serve
Khairil, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Overall good. The water at kitchen too cold to use.. haha.
Hsu, 1-night family trip
Verified Expedia guest review

8/10 Very good

Theebah, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Edwin, 2-night family trip
Verified Expedia guest review

2/10 Poor

Peng Ann, 1-night trip
Verified Hotels.com guest review