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All properties in Genting Highlands, Pahang, Malaysia

Swiss-Garden Hotel & Residences, Genting Highlands

Family-friendly hotel with outdoor pool, near Genting Strawberry Leisure Farm

  • Free WiFi and free parking
From
S$81

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Outdoor Pool
  • Pool
  • Rooftop Pool
Rooftop Pool. Image 1 of 45.
1 / 45Rooftop Pool
Windmill Upon Hills, Genting Permai, Genting Highlands, 69000, Pahang, Malaysia
7.0.Good.
  • Staffs in general, not too skillful. Not able to find out my booking with breakfast. Take…

    Feb 21, 2020

  • 1. Room is not clean 2. Noise of renovation started at 8am in the morning. Even with…

    Dec 25, 2019

See all 65 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Easy parking
Quiet
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 561 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Children's pool
  • Playground on site
  • Rollaway/extra beds (surcharge)
  • Television
  • Free toiletries
  • Garden

What’s around

  • Genting Strawberry Leisure Farm - 24 min walk
  • Genting Skyway - 37 min walk
  • Genting Highlands Premium Outlets - 2.4 mi / 3.9 km
  • Chin Swee Cave Temple - 5.8 mi / 9.3 km
  • Genting Highlands Theme Park - 7.3 mi / 11.8 km
  • Skytropolis Indoor Theme Park - 7.4 mi / 11.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Twin Room
  • Executive 2-Bedroom Residence
  • Premier 2-Bedroom Residence
  • Deluxe Double Room

What’s around

Landmarks

  • Genting Strawberry Leisure Farm - 24 min walk
  • Genting Skyway - 37 min walk
  • Genting Highlands Premium Outlets - 2.4 mi / 3.9 km
  • Chin Swee Cave Temple - 5.8 mi / 9.3 km
  • Genting Highlands Theme Park - 7.3 mi / 11.8 km
  • Skytropolis Indoor Theme Park - 7.4 mi / 11.8 km
  • SkyAvenue - 7.4 mi / 11.9 km
  • World of Phalanopsis Orchid Farm - 13.4 mi / 21.6 km

Getting around

  • Kuala Lumpur International Airport (KUL) - 80 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 51 min drive
  • Kuala Lumpur Gombak Station - 29 min drive
  • Rasa Station - 31 min drive
  • Batu Caves Station - 31 min drive
map
See on map
Windmill Upon Hills, Genting Permai, Genting Highlands, 69000, Pahang, Malaysia

At a glance

Hotel size

  • This hotel has 561 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Playground on site
  • Free pool cabanas
  • Pool sun loungers
  • Arcade/game room

Working away

  • Number of meeting rooms - 3

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Garden

Accessibility

  • Braille or raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Garden Terrace - Onsite restaurant.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 36 for adults and MYR 18 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge of MYR 150 (subject to availability)

Children & extra bedsPay at property

  • Rollaway beds are available for MYR 150.0 per night

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, debit cards and cash.

Also known as

  • Swiss-Garden Hotel Genting Highlands
  • Swiss-Garden Hotel
  • Swiss-Garden Genting Highlands
  • Swiss-Garden
  • Swiss-Garden Hotel Genting Highlands
  • Swiss-Garden Hotel
  • Hotel Swiss-Garden Hotel & Residences Genting Highlands
  • Swiss-Garden Genting Highlands
  • Swiss-Garden
  • Swiss-Garden Hotel Genting Highlands
  • Swiss-Garden Hotel
  • Hotel Swiss-Garden Hotel & Residences Genting Highlands
  • Swiss-Garden Genting Highlands
  • Swiss Garden Hotel Residences Genting Highlands
  • Swiss-Garden
  • Swiss Garden Hotel Residences Genting Highlands
  • Swiss-Garden Hotel
  • Hotel Swiss-Garden Hotel & Residences Genting Highlands
  • Swiss-Garden
  • Swiss Garden Hotel Residences Genting Highlands
  • Swiss Garden Genting Highlands
  • Swiss-Garden Hotel Genting Highlands
  • Swiss-Garden Genting Highlands
  • Swiss-Garden Hotel & Residences, Genting Highlands Hotel
  • Hotel Swiss-Garden Hotel & Residences, Genting Highlands

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Swiss-Garden Hotel & Residences, Genting Highlands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge of MYR 150 (subject to availability).
  • Yes, there's an onsite restaurant, Garden Terrace. Nearby restaurants include Munakata Ramen (7.3 mi), E18hteen (7.4 mi), and Good Friends (7.4 mi).
  • Swiss-Garden Hotel & Residences, Genting Highlands has an outdoor pool, a sauna, and a steam room, as well as an arcade and a garden.
7.0.Good.
  • 8.0.Very good

    Good location

    Away from the crowded genting highlands but still near restaurants and mini mart. Suitable if you are driving but the hotel also provides shuttle service to Genting Premium Outlets. Ice big pools and gym too!

    Terence, 2 night family trip, Nov 25, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Great property with horrible maintanence

    They have only 3 lifts for 30 odd floors. One of their lifts had a fault - the open button would not work— we complained to management twice yet it was not shut off. Three children got stuck in between right in front of us— with the manager being a witness to one of the incident! Insects in room No hot water for sink The room looks clean since the property is new but was not cleaned well. Found cookies and toys under the bed!

    Hira, 2 night family trip, Oct 25, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    A forgetful experience

    If not for the natural beauty of Genting Highlands area and the cool temperature, this stay would have been an experience I wish I didn’t have. I understand it’s a 3.5 star rated hotel but I did expect certain standards. Poor service from staff as I don’t feel as a guest. Carpark issues (tickets always get black listed if u park overnight). No proper brochures about hotel facilities or room services in the hotel room. Lack of toilet accessories and even when we request, it either came short of something or didn’t come at all. No make-up of room even when requested via phone call to the front desk. Food is so-so. This is expected since it’s an average rated hotel. But cleanliness is good. Front desk staff did not even mention about their facilities when we checked in. We have to figure out for ourselves that the facilities like gym, Swimming pool, etc. which are like at another building different from the hotel room building that we were assigned to. All in all, I will not recommend for people to stay here. There are a lot of improvements that are required before guests can feel welcomed in this hotel. Do enjoy the view though if you still want to stay here.

    4 night romance trip, Sep 2, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Better off booking elsewhere

    I don’t usually write reviews, but I feel obliged to share my disappointment in this booking. I was misled by Hotels.com to book Swiss-Garden for my 4D3N trip to Genting Highlands. The listing stated that facilities such as SkyAvenue or Skytropolis Indoor Theme Park is 2-min walk away from the hotel, which was my primary consideration when booking this hotel. To my dismay, I found out that the hotel is nowhere near and would take a 20 – 30-min car ride to reach these facilities. Grab will be your first choice for transportation up to Genting Highlands, as there is no shuttle bus provided (which I felt was inattentive by the hotel management, given its location). However, GrabCar is not readily available at all times, and hence, you are forced to either wait mindlessly for an available GrabCar, or succumb to jacked up prices by taxi drivers to get back to the hotel. To be fair, the interior of the room was decent (probably due to the hotel being new). However, breakfast was meh, with food frequently running out. The room access system is also extremely unreliable, where you will often find yourself being denied access to your room, and having to head down to the reception to resolve the problem, which further adds to your inconvenience. TLDR: Unless you love bringing inconvenience to yourself or just want to sleep all day in the hotel throughout your trip, I would suggest avoiding this hotel.

    3 night romance trip, Aug 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great weather

    Hotel is mid way to Genting Highlands, you need to drive approx 25mins up. it’s near to Bee & Strawberry farms. Lots of local restaurants within walking distance. Wifi signal is horrible. My room came with rain shower only so if you don’t mind washing your hair in every shower then it’s fine.

    Yong ping, 2 night romance trip, Aug 9, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    The hotel was new and looked pretty. However it was still slightly dusty as it just opened. Checked in to know that there wasn’t any king bed rooms left. Was told that there was only twin bed rooms left. Overall hotel is not bad and have lots of room for improvement. With proper look into the hotel’s amenities and facilities, this hotel would potentially be very popular.

    3 night trip with friends, Aug 8, 2019

    Verified Expedia guest review

  • 6.0.Good

    Good : - Staff : Friendly and helpful. - Room : Clean and spacious, there is a couch suitable for a child/smaller adult to sleep comfortably, additional bed not required. - Bed size : Their twin beds can fit 2 children nicely. Smaller than a queen size, but definitely can fit 2 adults. - Surroundings : Local restaurants, Starbucks & mini mart available within 1 min drive. There is a gas station about 3 mins away. Premium outlet about 10 mins drive away. - Facilities: Their lobby is really grand, a welcoming sight after a long drive up. Rooftop pool & gym has a really beautiful view. OK: - Food : Breakfast served was alright, not horrible, but not great. - Supplies : No toothbrush provided. Hair dryer available. Bad: - Location: We booked this hotel because it states 2 mins walk from SkyAve, only to find out it is actually 25 mins drive away! Really inconvenient to travel up and down without a vehicle. I hope they have updated the listing and not give false information to tourist. - Wifi : Wifi is really glitchy, be prepared to go without it if you don't have any data plans. - Cleanliness in corridors/stairs : Sightings of dead moths even after 3 days found on the staircase cause lifts are slow. Although it is not messy, I don't think the staff cleans the stairs and corridors often. Conclusion: - Good place to stay if you have a vehicle and not going up to the entertainment areas, however, if WIFI and location is a priority, there are better hotels available.

    3 night family trip, Aug 8, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Very new property, under staff. Breakfast is poor, be very early if you really want to have it. Other than that location and cleanliness is great.

    Singapore, 3 night family trip, Aug 7, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Made guests wait nearly 2 hours to check in after check in time stated. No marts nearby. Quite unaccessible if you don’t have a vehicle . Location on map is wrong which made a lot people book this hotel. The map showed this hotel is right beside sky avenue which is all the way up but this is actually near Gohtong Jaya instead.

    JL, 1 night trip with friends, Jul 20, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Reception was rude. hotel management agreed to do birthday setup, but on the day, hotel blame us. the bell boy Rosli very good.

    M Aizuddin, 1 night family trip, Jul 3, 2020

    Verified Hotels.com guest review

See all 65 reviews