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The Ritz-Carlton, Astana

5.0 star property
Luxury hotel with 2 restaurants, near Parliament of Kazakhstan

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Located near Bayterek Tower, The Ritz-Carlton, Astana offers a tranquil retreat with a garden and an indoor pool. Treat yourself to rejuvenating spa treatments like body scrubs or massages at the onsite Ritz Carlton Spa.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Airport transfer
  • Electric vehicle charging point
  • Bar
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Massage/treatment rooms
  • Conference centre
  • Business centre

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is S$241
includes taxes & fees
10 Aug - 11 Aug

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Club Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Club Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
  • 270 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Living area

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
  • 115.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Grand Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Shower/bath combination
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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9.8 out of 10, Exceptional, 44 reviews
The price is S$219
includes taxes & fees
17 Aug - 18 Aug
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About the area

Map
16 Dostyk Street, Astana, 010016

What's nearby

  • Bayterek Tower - 5 min walk - 0.5 km
  • Singing Fountain - 5 min walk - 0.5 km
  • Kazakhstan Ministry of Foreign Affairs - 10 min walk - 0.9 km
  • Kazakhstan Central Concert Hall - 10 min walk - 0.9 km
  • The US Embassy and the Consulate in Kazakhstan - 5 min drive - 3.9 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 21 min drive
  • Astana Railway Station - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Чайхана Navat - ‬7 min walk
  • ‪Emiliya - ‬9 min walk
  • ‪Galmart - ‬10 min walk

About this property

The Ritz-Carlton, Astana

Enjoy your visit to Astana with a stay at The Ritz-Carlton, Astana. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or manicures and pedicures. Other features of this luxurious hotel include an indoor pool, a bar/lounge and a health club.

Languages

English, Russian

At a glance

DONE

Hotel size

    • 157 rooms
    • Arranged over 26 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 5:30 AM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 10 kg per pet)*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (15070 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Romance packages

Facilities

  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • LED television
  • Netflix
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Spa

Ritz Carlton Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately KZT 24000 for adults and KZT 12000 for children
  • Airport shuttle service is offered for an extra charge of KZT 30000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 20000.0 per night

Pets

  • Pets are allowed for an extra charge of KZT 50000 (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana

Frequently asked questions

Does The Ritz-Carlton, Astana offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Astana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Astana?

Yes, there's an indoor pool.

Are pets allowed at The Ritz-Carlton, Astana?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of KZT 50000 per stay. Food and water bowls are available.

Is parking offered on site at The Ritz-Carlton, Astana?

Yes, there's free self parking. Electric car charging is available.

Is an airport shuttle service offered by The Ritz-Carlton, Astana?

Yes, an airport shuttle is available. The charge is KZT 30000 per vehicle one-way.

What are the check-in and check-out times at The Ritz-Carlton, Astana?

Check-in start time: 3 PM; check-in end time: 5:30 AM. Check-out time is noon.

What is there to do at The Ritz-Carlton, Astana and nearby?

The Ritz-Carlton, Astana has a spa and an indoor pool, as well as a 24-hour fitness centre and a garden.

Are there restaurants at or near The Ritz-Carlton, Astana?

Yes, there are 2 on-site restaurants.

What's the area around The Ritz-Carlton, Astana like?

The Ritz-Carlton, Astana is in Yesil District, a short 8-minute walk from Singing Fountain and 8 minutes' walk from Bayterek Tower.

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The Ritz-Carlton, Astana Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

All around a great hotel
2-night trip

10/10

Overall, incredible experience
1-night trip

10/10

A true 5 star property
3-night trip

10/10

Everything was outstanding
1-night trip

10/10

The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.
2-night trip

10/10

Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
3-night trip

10/10

The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
4-night trip

10/10

The hotel is amazing! The service and stuff outstanding!
2-night trip

10/10

Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
2-night trip

10/10

My brother and I had a wonderful experience staying in the Ritz Carlton Astana club room. The room is spacious and have a luxurious modern decoration throughout especially the bathroom with double sinks and lightings. A special shout out to the club lounge staffs who are all very attentive and meet all our needs throughout our stay. They all have gone higher and beyond our expectations in remembering our names and what we have ordered previously. They have made our short stay extra special by preparing some small goodbye gifts for us based on our casual conversation that this is our first visit to Kazakhstan. This is very much appreciated and cherished. We will stay in Ritz Carlton Astana again if we come back to this city and have high expectations on all other Ritz Carlton hotels and Marriott Bonvoy range around the world
Well thought Kazakh gifts and some warm wishes from the club lounge team
2-night trip

10/10

It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
7-night trip

6/10

There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
2-night trip

8/10

All of the employees were extremely helpful. They called me by name and were very friendly. I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
2-night trip

10/10

Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
2-night trip

2/10

When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
1-night trip

10/10

2-night trip

10/10

Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional.
3-night trip

10/10

Extremely impressed with service , level of comfort and friendliness of all staff at the hotel.
2-night trip

10/10

Grossartige Infrastruktur, herzliches und sehr hilfsbereites Personal. Alles top!
2-night trip

10/10

2-night trip

10/10

Excellent
3-night trip

8/10

2-night trip

10/10

1-night trip

10/10

4-night trip

10/10

The Staff in the Astana Ritz-Carlton were EXTREMELY helpful. Conscierge Arman booked a trip to a smaller city. Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations. Damili from that small city, supported with advice. Azimat at the front desk was helpful and courteous.
4-night trip