Grand Sapphire

4.0 star property
4-star hotel with spa, near Zenkov Cathedral

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Grand Sapphire

Photo gallery for Grand Sapphire

Minibar, in-room safe, soundproofing, iron/ironing board
Room amenity
Property entrance

Overview of Grand Sapphire

8.2 out of 10 Very good
8.2/10 Very good

Property highlights

  • Spa
  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry facilities
Dostyk avenue, 32, 32, Almaty, AMY, 050010
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Steam room
  • Room service
  • Room service
  • Massage/treatment rooms
  • Business centre
  • Airport shuttle
  • Train station drop-off service
  • 24-hour front desk
  • Front desk safe
Feel at home
  • Children stay free
  • Playground on site
  • Rollaway/extra beds
  • Fridge
  • Private bathroom
  • Television

Room options


  • 46 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

Deluxe Room, City View, Executive Level

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed


  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Superior Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Family Room, Mountain View, Executive Level

  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Standard Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

Superior Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

About this area

What's nearby

  • In Medeu District

Getting around

  • Almaty (ALA-Almaty Intl.) - 25 min drive
  • Almaty Station - 13 min drive
  • Almaly - 14 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)


  • William Lawson's 13 - 2 min walk
  • Grizzly Boutique Bar - 4 min walk
  • Bowler Coffee Roasters - 9 min walk
  • ШЕФ - 5 min walk
  • Beefeater - 5 min walk

About this property

Grand Sapphire

Grand Sapphire offers an airport shuttle (available 24 hours) for KZT 5000 per vehicle one-way. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or manicures and pedicures. Other highlights at this upmarket hotel include a bar/lounge and a steam room. Public transportation is close by: Almaly is only 14 minutes on foot.


English, German, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms


  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*


  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in rooms


  • Airport shuttle on request (available 24 hours a day)*
  • Train station drop-off

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Playground

Working away

  • Business centre
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire


  • ATM/banking
  • Safe-deposit box at front desk
  • Full-service spa
  • Massage/treatment rooms
  • Steam room


  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


LUXCOSMED has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 5000 per vehicle (one-way)
  • Train station drop-off service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KZT 5000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.


If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire
Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire Hotel Almaty

Frequently asked questions

Does Grand Sapphire offer free cancellation for a full refund?
Yes, Grand Sapphire does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Sapphire?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Grand Sapphire?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Grand Sapphire?
Yes, an airport shuttle is available. The charge is KZT 5000 per vehicle one-way.
What are the check-in and check-out times at Grand Sapphire?
You can check in from 2 PM - midnight. Check-out time is noon.
Is there an on-site casino at Grand Sapphire?
No, this hotel doesn't have a casino, but Casino Zodiak (8-min drive) is nearby.
What is there to do at Grand Sapphire and nearby?
Grand Sapphire has a spa and a steam room.
Are there restaurants at or near Grand Sapphire?
Yes, there's an on-site restaurant.
What's the area around Grand Sapphire like?
Grand Sapphire is a short 5-minute walk from 28 Panfilov Heroes Memorial Park and 16 minutes' walk from Zenkov Cathedral.



Very good




Staff & service




Property conditions & facilities




6/10 Good

We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
2-night trip
Verified guest review

8/10 Very good

Pradip Kumar, 4-night trip
Verified Expedia guest review

4/10 Fair

Somebody smoked throughout all my stay
In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Elena, 3-night trip
Verified guest review

10/10 Exceptional

3-night trip
Verified guest review

8/10 Very good

William, 6-night trip with friends
Verified guest review

10/10 Exceptional

Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
4-night trip
Verified Expedia guest review

8/10 Very good

Two weeks in the Grand Sapphire
Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
David, 7-night trip
Verified guest review

10/10 Exceptional

Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
1-night trip with friends
Verified guest review

8/10 Very good

Alexandr, 2-night trip
Verified guest review

6/10 Good

Average hotel in a good location
My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
Martin, 3-night trip
Verified guest review