The S, Ascend Hotel Collection - Cesme

Terrible experience; loud music pumping all night from the nightclubs at the beach, requires 3 elevators on 3 separate blocks to arrive at your room, most of the complex is extremely hot due to lack of ventilation and the customer service was appalling when we asked for a refund for the remainder of our stay due to the discomfort we were experiencing. Side note: I’d like to thank Hotels.com agent Rhyan for being extremely helpful in dealing with the hotel to provide us with a refund for the remainder of our stay.

The hotel double charged us at the begining of the stay and till now they did not pay us back!!! The manager is useless and never follows up properly. he claimed that the money was sent but for two weeks we have not received our money! the hotel is close to a club that has loud music till 4 am in the morning.

It was a good accommodation for us. We have stayed there for 11 days. Room was clean, service was a pretty good except the guy who is cooking eggs at the breakfast. We could not understand him during the holiday :) On the other hand the location is also amazing. Anyway, if you are a couple you can stay in The S Hotel with a peace of mind.

The hotel looks really nice at first view. Unfortunately it is different after check-in. Nothing but bad design and problems. Some of it is due to the fact that the hotel just opened and the staff is untrained and probably never worked in hospitality before. A rich but messy buffet breakfast on da 1 and 2. On day 3 the breakfast buffet was out of so many basic things (orange juice, yellow cheese, parsil ...really?). 2 hours before end of buffet. Also on day 3 Housekeeping did not make our rooms. On the other hand the architect seens to never have had drawn a hotel before.. He probably didn't even stay in one. There is a strange way of how the Korridors of the hotel are interconnected. You need to change 3 elevators to get to your room on the 6th floor. Did I mention that the last 2 elevators are single ones that are also used by the service personnel and housekeeping.. (no there is no service elevator..) Really wondering what will happen if the elevators are broken.. There is no real staircase except the emergency stairs. In the room there is no place to dry your beach towel or Your swimware. The lavatory and wc are fancy but not at all practical. The room lighting is done with spots so that younfeel interrogated if you lie in bed with lights on. Enough rant.. The view is beautiful though. Beds are comfortable. Room size is adequate. Extras are a bit pricey like almost 3.-Euros for a turkish coffee.

The hotel was great. Beautiful views, and the staff were great. We couldn't have asked for a better hotel in Alacati. Kagan, one of the staff members was very welcoming and hospitable.