2/10 Poor
16 May 2023
Had our reservation booked and confirmed for 2 months. Got to the hotel and the first thing the receptionist said to us was “Oh your reservation is cancelled due to renovations” but they couldnt bother to send a simple email letting us to prior to arriving. After a few hours on the phone Expedia luckily managed to book as at a different lovely property but it was a very unnecessary experience. Unfortunately this hotels staff couldnt care less we were in this predicament. Extremely unprofessional. Safe yourself the hassle and dont book this place at all.
Justine
Justine, 3-night family trip
Verified Expedia guest review