Imperial Heritage Melaka - Malacca City

Good location, near shopping mall and restaurant. Hotel cleanliness need improvement.

Horrible environment, got mosquito, the telephone was so dirty,And NO WIFI at all . pls remove from the app it's terrible experience. Only able to stay 1 night

The room was clean but the aircon was very noisy. And also wifi in room is really bad.Carpark was really hard to manuveur the car because it is really small and there were a lot of cars.

There were insufficient parking lots for hotel guests. Many had to take a risk by parking illegally. The lobby was small, not much seating space so not very comfortable. The breakfast area was very small & was uncomfortable too. The corridor to the hotel room was outdoor & not air conditioned. It gave an impression that this hotel was converted from a residential area. The hotel room was very spacious with a king size bed, single bed & a study area for triple person. Though very near to the shopping area, we had to dash across the road every now & then. I hope they can have proper traffic lights at the junctions/ at least zebra crossings which is safer when traveling with children & elderly.

booked a twin bed room far ahead but was not given. the condition of the room is very poor, this I think was mainly due to poor upkeeping.

The website picture looks great but when you arrived and checked in, that is were a nightmare started. window is spoiled and the air con hot air is coming into the room. wall are all unseemly and you don't feel to stay longer. My stay was 2 day and I checked out 1 day and lost 1-day cost as it cant cancel.

A Satisfying Stay!

The Hotel location was great, close to everything.

A lot can be improve in their overall cleanliness. Entire room floor was sticky and greasy. Even the glass top of the dining table was full of imprints. It felt as though nothing had been clean and they only re organise the room to make it look like it’s been cleaned. Bed linen and pillow smelled like it’s been used. Rather disappointed that they no longer has the swimming pool even though the pictures in the website still feature it. On top of that, their breakfast glass wares and cutleries were dirty too with food stains and grease still can be seen on it. One night in the hotel is enough for us to steer away from this hotel the next time.

This hotel without Swimming pool for relaxing ,the breakfast menu every day is always the same n the barthroom was not fully done properly water splashes during shawer make the floor always wet and sleprey feel not safe after taking shawer but the location is good near amenities for the who love shopping and eating 🙂