8/10 Very good
23 January 2025
Comfortable stay in hotel opposite train station
Booked for one night only. Checked in quite late in the evening, which wasn't a problem. Friendly reception staff. Comfortable room and no noise issues despite being on main road opposite train station.
Only issue was that after going for early morning stroll my room key wouldn't work when I returned to hotel. there was a staff member in the corridor but they said they could not open room and I'd have to go to reception. Got lift from 5th floor down to reception and they recharged keys. However, after going back up to 5th floor it still didn't work! Had top go back down again, and was getting anxious as I had a train to catch and needed to check out. They couldn't find manager who had master key, but tried to recharge the key again and a member of staff went up with me and thankfully this time it worked. Staff tried to help and were polite, but it might be best practice to have a master key behind reception to avoid such an issue in th efuture
Chris
Chris, 1-night trip
Verified Hotels.com guest review