4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
What's nearby
Laval University - 5 min drive
Aquarium of Quebec - 6 min drive
Laurier Quebec - 6 min drive
Les Galeries de la Capitale - 6 min drive
Vidéotron Centre - 9 min drive
Getting around
Jean Lesage International Airport (YQB) - 11 min drive
Quebec Sainte-Foy Station - 11 min drive
Quebec, QC (XFY-Sainte-Foy Train Station) - 11 min drive
Quebec Palace Station - 14 min drive
Restaurants
McDonald's - 11 min walk
Tim Hortons - 4 min drive
Le Folichon Cabaret - 2 min drive
A&W Restaurant - 3 min drive
Roulo Vietnamien - 4 min drive
About this property
Hotel Citadelle
At Hotel Citadelle, you'll be within a 10-minute drive of Laval University and Aquarium of Quebec. Free perks include WiFi and self-parking. Also, Château Frontenac and Vidéotron Centre are within a short drive. Fellow travellers say great things about the helpful staff and overall value.
Languages
English, French
At a glance
Hotel size
36 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered on-site self-parking
Free uncovered on-site extended parking
Other information
Smoke-free property
Property amenities
Food and drink
Coffee shop
Coffee/tea in a common area
Free daily reception
What to do
Ski area nearby
Services
24-hour front desk
Tour/ticket assistance
Free newspapers in reception
Luggage storage
Accessibility
Lift
Wheelchair-accessible path to lift
Well-lit path to entrance
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Window screens
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
Food and drink
Fridge
More
Daily housekeeping
Fees & policies
Policies
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Property Registration Number 2025-07-31, 063070
Also known as
Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City
Frequently asked questions
Does Hotel Citadelle offer free cancellation for a full refund?
Yes, Hotel Citadelle does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Citadelle?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Citadelle?
Yes, there's free self and extended parking.
What are the check-in and check-out times at Hotel Citadelle?
Check-in start time: 3:00 PM; check-in end time: 4:00 AM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Hotel Citadelle and nearby?
Have fun with nearby winter activities such as skiing.
Hotel Citadelle Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
10/10 Exceptional
17 December 2024
Isabelle
Isabelle, 1-night trip
Verified Hotels.com guest review
6/10 Good
15 December 2024
Not a great stay...
I was given a room in the older part of the hotel. Not overly comfortable, could hear the people next to me. Front desk man in the evening could use some customer service training, not a very nice person.
Richard
Richard, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
2 December 2024
Renee
Renee, 2-night trip
Verified Hotels.com guest review
6/10 Good
6 October 2024
Bien pour une nuit en famille de 5 ou 6.
Vieux style d'hôtel. Propre. Besoin d'un rafraîchissement. La femme de menage avait oublier une débarbouillette salle sur la pole de rideau de douche. Les lampes sont croche ou rouiller. Les plogue ne sont pas trop solides. Des vis de la chambre voisine sort pres du porte serviette dans la chambre de bain. Mais il ont 3 lit se qui est tres bien. Fil dair climatisé pas assez long et vieille fan dans la petite chambre a part.
Cedrik
Cedrik, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
5 October 2024
Very run down.
I was given a basement room that I found oldish and smelling damp. Felt more like a dorm room. I then requested a better room and was given a similar room on the main floor overlooking a staircase. The room was in bad shape, the bathtub was full of stains. The floor is old linoleum. There are obviously fake reviews on this website claiming it is clean and comfy. The smell of marijuana was everywhere in the hallways.
Van
Van, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
30 September 2024
Tremblay
Tremblay, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 September 2024
Bernard
Bernard, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 September 2024
Mario
Mario, 2-night trip
Verified Hotels.com guest review
6/10 Good
20 September 2024
Paul
Paul, 1-night business trip
Verified Hotels.com guest review
6/10 Good
20 September 2024
Room was clean but there was too much noise of vehicles from out side. Microwave was not working. Breakfast was not included.
Kanishk
Kanishk, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
13 September 2024
The hotel is clean, staff is very friendly. I would recomend this place.
Yuliya
Yuliya, 1-night family trip
Verified Expedia guest review
4/10 Fair
10 September 2024
kyle
kyle, 1-night trip
Verified Expedia guest review
8/10 Very good
9 September 2024
The bedlines are thin. It would be nice if the hotel can upgrade it to thicker ones.
Min
Min, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
7 September 2024
Wash room facilities are good
Yongchun
Yongchun, 2-night family trip
Verified Expedia guest review
8/10 Very good
5 September 2024
Clervil
Clervil, 1-night trip
Verified Expedia guest review
6/10 Good
2 September 2024
C’est ok le matelas est confortable
Mélanie
Mélanie, 1-night trip
Verified Hotels.com guest review
8/10 Very good
2 September 2024
Staff was fantastic! Very helpful for tourists.
Condition of hotel is a bit worn but very clean. Flip security lock knob on our door was broken off and on leaving I realized coat hook and light fixture by door were not attached properly. It looks almost like they’re in mid renovations while keeping the rooms clean and open.
Leann
Leann, 1-night romance trip
Verified Expedia guest review
4/10 Fair
2 September 2024
The room at this property had been recently broken into at least that’s what it look like the door was broken. The safe was missing out of the room security camera on the outside of the building was hanging, and you also didn’t need a key to get in the building because of the broken handle.
Christopher
Christopher, 1-night family trip
Verified Expedia guest review
6/10 Good
1 September 2024
Old , dilapidated, musty rooms. Basement rooms need a serious update. Definitely not worth $234 for1 night
Patti
Patti, 1-night romance trip
Verified Expedia guest review
6/10 Good
31 August 2024
.
Rick
Rick, 1-night romance trip
Verified Expedia guest review
8/10 Very good
26 August 2024
Nesline sandra
Nesline sandra, 3-night trip
Verified Expedia guest review
8/10 Very good
25 August 2024
The staff was super friendly and very helpful. The room is clean and the hallway smelled freshly cleaned as well. Pool area was clean but Sauna was not working. The only thing I didn't like was the bathroom was so small the sink was outside the bathroom. Theres no AC but they provide fans for you to use.
Kelly
Kelly, 1-night family trip
Verified Expedia guest review
8/10 Very good
23 August 2024
Normal old hotel,
enrico
enrico, 2-night family trip
Verified Expedia guest review
6/10 Good
21 August 2024
Mario
Mario, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 August 2024
Nice and cozy
We really like this hotel. It looks like vintage. Very clean and comfy. Customer service was very friendly!! . The only thing that missed and would had completed a super good stay is a breakfast. At least a complementary one.