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All properties in Cotai, Macau SAR

Sheraton Grand Macao

Luxury hotel with full-service spa, connected to the convention center, near The Grand Canal Shoppes

  • Free WiFi

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1 / 104Pool
8.4.Very good.
  • Nice hitel

    Jan 4, 2020

  • Like: The hotel is connected to the other properties. Dislike: No bidet

    Dec 25, 2019

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Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Convenient
Safe
Walkable
Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 4001 guestrooms
  • Daily housekeeping
  • Restaurant and pool bar
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available

For families

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • Cotai Arena - 11 min walk
  • Cotai Strip - 16 min walk
  • The Grand Canal Shoppes - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Twin Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking, View
  • Deluxe Room, 2 Twin Beds, Non Smoking, View
  • Club Room, 2 Twin Beds
  • Club Room, 1 King Bed
  • Executive Suite Twin
  • Executive Suite, 1 King Bed, Non Smoking
  • Family Suite, 2 Bedrooms, Non Smoking, Tower
  • Deluxe Suite, 1 Bedroom, Non Smoking
  • Deluxe Suite, 1 Bedroom, Non Smoking
  • Executive Deluxe Suite
  • Club Suite, 2 Bedrooms, Non Smoking
  • Presidential Suite, 1 Double Bed, Non Smoking
  • Club Suite, 1 Bedroom, Non Smoking, Terrace

Location

  • Cotai Arena - 11 min walk
  • Cotai Strip - 16 min walk
  • The Grand Canal Shoppes - 3 min walk

What’s around

Landmarks

  • Cotai Arena - 11 min walk
  • Cotai Strip - 16 min walk
  • The Grand Canal Shoppes - 3 min walk

Getting around

  • Hong Kong International Airport (HKG) - 56 min drive
  • Macau Intl. Airport (MFM) - 7 min drive
  • Zhuhai (ZUI-Jiuzhou Ferry Port) - 39 min drive
  • Zhuhai (ZUH-Sanzao Intl.) - 61 min drive
  • Free airport shuttle

At a glance

Hotel size

  • This hotel has 4,001 rooms
  • This hotel is arranged over 41 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Free airport shuttle from 10 AM to 10:30 PM

Parking

  • Onsite self parking (MOP 300.00 per day)
  • Wheelchair-accessible parking and van parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Pool cabanas (surcharge)
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 13
  • Conference space
  • Conference space size (feet) - 267827
  • Conference space size (meters) - 24882
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2012
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Lever door handles
  • Wheelchair-width doorways

Languages Spoken

  • Chinese
  • English
  • Filipino
  • Indonesian
  • Japanese
  • Korean
  • Portuguese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Shine has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Feast - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Small print

Also known as

  • Hotel Sheraton Macao
  • Sheraton Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Central
  • Sheraton Grand Macao Cotai Central
  • Sheraton Grand Macao Central
  • Macao Sheraton
  • Sheraton Grand Macao Hotel
  • Sheraton Grand Macao Cotai
  • Sheraton Grand Macao Hotel Cotai
  • Sheraton Grand Macao Cotai Strip
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Cotai Central
  • Sheraton Hotel Macao
  • Sheraton Hotel Macao Cotai Central
  • Sheraton Macao
  • Sheraton Macao Cotai Central
  • Sheraton Macao Cotai Central Hotel
  • Sheraton Macao Hotel

Optional extras

Self parking costs MOP 300.00 per day

Rollaway beds are available for MOP 300.0 per night

Buffet breakfast is offered for an extra charge of MOP 248 for adults and MOP 100 for children (approximately)

Policies

Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the fitness facility.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Mandatory fees

Deposit: MOP 1000 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sheraton Grand Macao does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MOP 300.00 per day.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out is available.
  • Yes, Feast offers international cuisine. Nearby restaurants include Bene (4-min walk), The Tasting Room (12-min walk), and Jade Dragon (12-min walk).
  • Yes, a free airport shuttle is available from 10 AM to 10:30 PM at scheduled times.
  • No, this hotel doesn't have a casino, but Venetian Macao Casino (3-min walk) and Cotai Strip (16-min walk) are both nearby.
  • Sheraton Grand Macao has 2 outdoor pools and a spa, as well as a 24-hour fitness center.
8.4.Very good.
  • 8.0.Very good

    The front office receptionist provide very pleasant Welcome, Provide clear direction in a polite way.

    Tien Luon, 4 night family trip, Dec 24, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Central location, all casinos close by, free bus shuttle.

    LH, 3 night romance trip, Dec 24, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Very comfort n staff are helpful

    fongsan, 1 night trip, Dec 23, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The check in staff did a great job in ensuring everything was done nicely

    Yam, 1 night family trip, Nov 28, 2019

    Verified Expedia guest review

  • 6.0.Good

    Great disappointment when queries prior to stay were never answered despite several emails. All emails directed to centralised email address no direct email address is available on the website.

    3 night family trip, Nov 27, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good hotel and great service

    Really happy with the special arrangement prepared for my wedding anniversary. I like the service and I’m returning to the hotel again. Thumbs up

    Gabrielle, 4 night trip, Nov 24, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location in the heart of Cotai. You can take the cotai connections to visit some of the major hotels in the area for folks who do not want to walk but do be warned that it will go around circling the road. If you are not in a hurry or if there are young kids or old folks, this is a good option. If not, I suggest to walk instead. Hotel to hotel is only about 5-10 mins walk. Either uncutbtheought the hotel or walk around then pavement. It's very easy once u have a map in your mind. Food wise is a bit expensive in Macau, to my surprise. In Sheraton, you can find mineral water in small little bottles which is great. Other casino may not have such bottles as they provide glasses of water instead, which is not good. Overall, Sheraton is in the middle.of Cotai in a great location, reasonably priced and enjoyable.

    Ken, 4 night family trip, Nov 24, 2019

    Verified Expedia guest review

  • 8.0.Very good

    good location! have stayed here everytime we come to macau!

    sheryl, 3 night family trip, Nov 14, 2019

    Verified Expedia guest review

  • 8.0.Very good

    I like the cleanliness of the room. Checking in was pretty fast. Amenities wise, able to walk to various hotels easily, in addition with the availability of the free shuttle buses, made travelling to the hotels faster and easier. Staffs are able to communicate in both Mandarin and English. No language barrier at all. However, despite the fact that most of the areas are non-smoking areas, there’s cigarette stench in the lifts to the hotel rooms. That’s the only weak point.

    Yuugene, 3 night trip with friends, Nov 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This is my first trip to Macau, check in was easy. From the start Front Desk is very helpful, readily to help during our check in, our return flight was 6:25 pm and hotel check out time was 11:00 am, they were able to offer late check out till 3:00 pm, which is a delightful surprise. We were offered room at high floor level to have a good view of the neighborhood, in addition given information on nearby local attraction and transport guide. Room were clean and housekeeper were helpful to provide us with more of the type of tea we preferred. I have not use my Marriott bonvoy account for a long time, the help desk was helpful to re-activate a new account.

    4 night romance trip, Nov 8, 2019

    Verified Expedia guest review

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