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Iberostar Selection Cancún - All Inclusive

4.5 star property
Upmarket beachfront resort with golf course, near La Isla Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Selection Cancún - All Inclusive

9 outdoor pools, pool umbrellas, pool loungers
9 outdoor pools, pool umbrellas, pool loungers
32-inch LCD TV with cable channels, TV
Aerial view
Free minibar, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Airport transfer
  • Non-smoking
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Golf course
  • 5 restaurants and 5 bars/lounges
  • Full-service spa
  • 9 outdoor pools and 2 hot tubs
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness centre
  • Sauna

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
  • 59 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 1 Double Bed

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 137 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 137 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 89 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 89 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.0 km
  • Marlin Beach - 5 min walk - 0.5 km
  • Cancun Interactive Aquarium - 12 min walk - 1.1 km
  • La Isla Shopping Mall - 12 min walk - 1.1 km
  • Aquaworld - 3 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Veranda - ‬6 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Iberostar Selection Cancún - All Inclusive

Placing you within a 15-minute walk of La Isla Shopping Mall, Iberostar Selection Cancún - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and hydrotherapy. Serving Mexican cuisine and offering a beachfront location, El Maguey Restaurant is one of 5 restaurants and 5 bars/lounges. Other highlights at this luxurious resort include a golf course, a free kid's club and a beach bar. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 426 units
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 25
DONE

Children

    • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
    • On-site parking includes off-street options
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • Golf privileges
  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ecotours nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (108996 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Golf course on-site
  • 9 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • 2 hot tubs
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

El Maguey Restaurant – This beachfront buffet restaurant specialises in Mexican cuisine.
El Laguito – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
La Horma – This fine-dining restaurant only serves dinner. Open daily.
American Bistro – This bistro only serves dinner. Open daily.
Naga Hibachi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.

Also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Frequently asked questions

Does Iberostar Selection Cancún - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Selection Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Selection Cancún - All Inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Iberostar Selection Cancún - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Selection Cancún - All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Iberostar Selection Cancún - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Iberostar Selection Cancún - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Iberostar Selection Cancún - All Inclusive?
No, this resort doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
What is there to do at Iberostar Selection Cancún - All Inclusive and nearby?
Have fun with on-site activities such as volleyball, and practise your swing at the golf course. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Iberostar Selection Cancún - All Inclusive also has 9 outdoor pools, 5 bars and a private beach, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Iberostar Selection Cancún - All Inclusive?
Yes, there are 5 on-site restaurants, featuring beachfront dining and Mexican cuisine.
What's the area around Iberostar Selection Cancún - All Inclusive like?
Iberostar Selection Cancún - All Inclusive is located on the waterfront in Zona Hotelera, a short 12-minute walk from La Isla Shopping Mall and 6 minutes' walk from Hotel Zone Beaches.

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

Great stay, great people but had multiple issues with A/C not cooling enough, had them come out multiple times and they could not get it to cool down past 80 degrees F. Plus, I booked a king size bed and was given a double bed room, was told to stay in that room a night or two and then could be moved later. When traveling with a pregnant wife and 2 year old the last thing I want to do is be moving around so decided to stay in that room.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

It was great in some aspects, but lacking in others. Rooms were clean but room service is slow. Depending on when you go to eat at the buffet, the servers can be overwhelmed with the number of customers and you will have to wait for a while before getting served. Pools are nice, bur they can be cold and The outside Jacuzzi is not warm
Fadi, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

reunion
We had a large family reunion. Everything was awesome.
Mary, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yesica, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good
Vladimir, 3-night trip
Verified Expedia guest review

6/10 Good

Sathwik Reddy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent customer service overall. Fernanda from front desk to luggage service at the end was excellent. Thank you
Gemma, 7-night trip
Verified Expedia guest review

6/10 Good

Maria Isabel Ramirez, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We are extremely happy that we chose this place to stay on our vacation. The pools are beautiful. The beach is wonderful. The hotel itself had many dining options. The food was very good quality. We were never tired of the food. The staff did a very good job of doing everything to make our stay comfortable. The rooms are super clean, beds are comfortable. The grounds are beautiful! We would definitely stay here again!
Zarina, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Worth every cent. Very good beachfront view and excellent customer service.
Miguel, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Property, beach and drinks good . But the food is horrible 😣
Beatriz Marisela Yeras, 4-night family trip
Verified Expedia guest review

6/10 Good

Stephanie, 5-night trip
Verified Expedia guest review

6/10 Good

Gabriela, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Mileidys, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It was so much fun. Pools were clean and sparkling. Staff was super friendly.
Yesenia, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

.
Kanan, 3-night romance trip
Verified Expedia guest review

6/10 Good

The entertainment team at Iberostar was really great. We had a great time during our stay. The restaurants, including the buffet were really good with a variety of food and options for everyone. The staff in the buffet were really great as well. The check in process was ok, but we had to wait 1 additional hour for our rooms to be ready. Then, it took an additional hour for our bags to get delivered, I had to call a few times to inquire about the bags. We also had issues at checkout. Other than getting our rooms and bags , everything else was really great.
AKLIMA, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Elijah, 4-night trip
Verified Expedia guest review

10/10 Exceptional

lovely
yang, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Todo
Enriqueta, 6-night family trip
Verified Expedia guest review

8/10 Very good

The hotel looks like it was in full splendor in the ’60s. The buildings look like they need more care. It is a big property. The staff, in general, are lovely; they always care for the details. They are friendly and polite. We must mention Kenya, who was very courteous, at the beach all days we were there. The beach location is spectacular.
Jocelyn, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel, We will come back again!
Miguel, 4-night romance trip
Verified Expedia guest review

4/10 Fair

I have been to at least 10 resorts in Cancun prior to this and let me tell you, this was the worst resorts of all. First when you enter the resort, no welcome drinks, not absolutely necessary but in case of this resort the lobby is so hot that would be a good to have. Staff at the lobby was ok, not the most welcoming. After the checkin they want you to reserve one and only one restaurant (Japanese). The rest are first come and you have to come daily at 5 and put your name on the list or wait 2-3 hrs for any restaurant. At the same time you book Japanese restaurant they will try to lure into their sales presentation. Please don’t fall for it, but to each their own. The bus boys were good and helped with luggage and ride to villas. We requested ground floor as they don’t have elevators and with kids to carry them up and down is pain, but that request didn’t go through. They said the next day we might get one but that too with one king bed. So not very ideal with small kids. Next was the ordeal with the key cards. Didn’t work for first 4 out of 6 days we stayed. I had to change keycards at least 3 times and 2 of those was at 10 pm where you have to walk from the villas to the lobby which is not near by any means and pretty dark. The kids pool and club which was our main selling point was not good. Photos dont give reality and don’t fall for it. Room service was good. Food came in decent time. Food though not the greatest but at least came on time. Their coffee shop was good.
Satish, 6-night family trip
Verified Expedia guest review

8/10 Very good

Sezim, 2-night trip
Verified Expedia guest review

6/10 Good

The pros: good amount of F&B choices for being an all inclusive hotel. The cons: old property, room’s amenity is outdated, room isn’t that clean(you can find stains here and there on bedsheet, etc) and overall hotel staffs’ service/professionalism are lacking
Haneka, 4-night family trip
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