Hilton Surfers Paradise Hotel and Residences

it was close to everything, the beach, shops, the eatery is just on the ground floor with plenty of halal foods

We were staying on the 11th storey and we could hear the loud music from the club below in the wee hours. We would expect the windows to be double glazed and some what block out the nice but it didn’t.

The staff are very polite and helpful, the rooms are very clean and well presented, the facilities are great, and the location is ultra convenient. Also the food in the Catch Restaurant, particularly the breakfast, is terrific.

The room didn’t have smart tv capabilities. Wasn’t super updated room.

Was so bad

It was a real shames because the rooms are lovely, the pool is terrific, the staff were friendly and helpful.... however the stay was ruined by the lifts... 3 working lifts that were so slow some people were waiting in queues for up to 30min to get to their room. At checkout we lugged our bags down the fire stairs. Also the car parking situation was terrible.. $20 and there were hardly any parks. A stressful trip.

Amazing

Our stay was ok, was expecting much more luxury from a 2 bedroom appartment. But at least we were upgraded to a higher floor, the guy on the desk was very nice to do so.

Great location. Easy access to restaurants and pubs. Beach short walk only.

Firstly, I was not aware that there would be a charge of $20 everyday for parking. Apparently it's on the internet but I may have missed it. Why should a 5 Star hotel charge for parking. Why outsource the hotel parking? Secondly, there is no provision for drinking water. I had to use bathroom tap water for drinking. In Hilton cairns there is a water filling station on every floor.