Chez Carole Beach Resort & Spa

Photo gallery for Chez Carole Beach Resort & Spa

Primary image
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, sun loungers

Overview of Chez Carole Beach Resort & Spa

Chez Carole Beach Resort & Spa

4.0 star property
Upscale beachfront resort with outdoor pool, near Ong Lang Beach

7.6/10 Good

36 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Ward 1, Hamlet 4, Cua Can Village, Phu Quoc, Kien Giang, 920000
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free airport shuttle
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Beach bar
Feel at home
  • Children stay free
  • Children's pool
  • Playground on site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • On the riverwalk

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive
  • Sihanoukville (KOS) - 26.7 miles/43 km
  • Free airport shuttle

About this property

Chez Carole Beach Resort & Spa

Chez Carole Beach Resort & Spa offers a private beach where you can enjoy beach umbrellas, beach massages, and beachside drinks, plus you'll have access to onsite kayaking. Guests in the mood for pampering can indulge in hot stone massages, facials, and Ayurvedic treatments, and the outdoor pool provides a splash of fun. Offering a beachfront location, Chez Carole serves international cuisine and is open for breakfast, lunch, and dinner. A free airport shuttle, a bar/lounge, and a fitness center are other highlights at this upscale resort. The helpful staff and beach location get good marks from fellow travelers.

Languages

English, French, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 50 units
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite extended parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle from 6 AM to midnight*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Coffee shop
  • Barbecue grills
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Playground

What to do

  • On a private beach
  • Basketball
  • Volleyball
  • Scooter/moped rentals
  • Kayaking
  • Motor boating
  • Pool table
  • Fishing
  • Free bicycles nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2010
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • Wine tasting room

Accessibility

  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Vietnamese

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Mini-fridge
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including Ayurvedic, reflexology, and thalassotherapy.

Dining

Chez Carole - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open 24 hours.

Fees & policies

Optional extras

  • Towels are available for an extra charge of VND 0 per person, per night (or guests may bring their own)

Children & extra beds

  • Rollaway beds are available for VND 600000.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Chez Carole Phu Quoc
Chez Carole Resort
Chez Carole Resort Phu Quoc
Chez Carole
Chez Carole Beach & Spa
Chez Carole Beach Resort & Spa Resort
Chez Carole Beach Resort & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort Phu Quoc
Chez Carole Resort
Chez Carole Resort Spa
Chez Carole & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort
Chez Carole Beach Resort & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort Phu Quoc

Frequently asked questions

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

7.7/10

Staff & service

6.3/10

Amenities

7.4/10

Property conditions & facilities

8/10 Very good

Nice beach getaway.
This is a good beach getaway. A bit isolated but fine if you are looking to just relax on the beach or by the pool. There is nothing else nearby within walking distance so unless you take a taxi you're stuck on the property. The restaurant serves very good Vietnamese food and has an extensive western menu as well. The restaurant staff were friendly and accomodating, especially one waiter named Duc, his English is very good.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We ver much enjoyed our stay at ChezCarole. The beach, pool, food, rooms and staff were amazing. Arrangements were made for us to tour the island on one day at a reasonable cost. We also travelled into Duong Dong for the evening market. Wonderful evening. If you want a quiet relaxing space with all the goodness mentioned, the chez Carole is the place.
6-night romance trip
Verified Expedia guest review

8/10 Very good

Traditionally styled resort away from the crowds
Nicely laid out resort designed to fit sympathetically with the landscape (unlike some of the horrendous modern tower blocks popping up down the coast), with a really charming beach front, helpful staff with good English and smart rooms with traditional Vietnamese style. Starting to need a few up-dates as it's now 15 years old, for example part of our shower cubicle sliding door was missing, but this wasn't really a problem. It's still definitely upper-mid range/edging into the luxury category and good value. The place is calm and we slept well in our nice shady garden view room with a small private patio, and food and drink in the restaurant was good and wasn't too badly priced. Be aware that it is quite isolated with no other tourist orientated bars or restaurants nearby, so as we weren't brave enough to chance the local food on offer within walking distance we relied mostly on the in house restaurant. The nearest upscale restaurant is 15 mins in a taxi or 25-30 mins (costing 200,000 dong/$8) gets you to Duong Dong town centre/night market - which is worth the trip at least once. Onsite massage wasn't the greatest either, I chose the Thai style one known to be hard, but I've had them before and have never left limping because the masseur pressed too hard on a tendon rather than muscle! Overall though we had a lovely time and found it a great place to relax and get away from it all.
the resort's private beach area with hammocks and wooden swings as well as sun loungers
where the river meets the sea in front of the bar/restaurant area... there are three little bridges across to the main beach area
view from just along the beach where a couple of local fisherman have their nets
5-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful surroundings, services could be improved
Beautiful beach. No service on beach and few chairs. Little / no vegetarian options. Rooms were nice but beds were quite hard. Explanation on surroundings, potential tours could be improved from the reception staff.
4-night trip
Verified Hotels.com guest review

2/10 Poor

Stuart, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jaspal, 4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Unlike the image posted. Sea view but like garden view. There are many mosquitoes and there are many snails on the outside so it is impossible to use outside baths.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

A staggering escape
I stayed in Chez Carole with my wife. To say we enjoyed the vacation is to say nothing. It was excellent - the staff is very friendly and helpful, the design of the rooms and bungalows is great - you entirely feel you are away of the city rush, crowds, noise, etc; just you and nature! The beach is so close and it is very cozy. The terrace of the restaurant has a mesmerizing sea view, the food is super tasty, portions are big, and the prices are very affordable! You also have a swimming pool, spa, small gym; you could also rent a motorbike directly from the reception, so you can travel to the Duong Dong town or to the north of the island, since it's all pretty close. If you are looking for a quiet and peaceful holiday away from noise and crowds - Chez Carole is a perfect option. It's great for families with kids as well. I will definitely come back there.
Vadym, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome staff and beautiful resort location
Customer service is something to be treasured where ever one stays, especially abroad. Chez Carole when it comes to that is like finding the lost city of Atlantis. The staff was absolutely amazing at this resort. My father decided to spend his 75th birthday here, and the staff went over and beyond out of their way to make sure our stay and celebration was fantastic, including a birthday cake. There were only a few very minor issues with plumbing due to the rainy season. However once brought to the attention of the staff, the issues were immediately taken care of. The ocean view room I stayed in was very comfortable with AC, and overhead bed netting if you wished to open the room up at night. The bathroom and shower were very clean as well. Overall, our stay at Chez Carole was an amazing experience and the staff had 95% to do with that feeling. I'd highly recommend this resort to anyone.
Stephen, 3-night family trip
Verified Hotels.com guest review