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4-star hotel with restaurant, near Shambles
Location was great. room was good and spacious. I booked with free breakfast and it is…
Jul 21, 2019
Definitely not a 4 star hotel, the room was tiny and the one little window in the room…
May 1, 2022
This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
*See fees & policies for additional details or extra charges
Chaotic check-in and we were given the room before it had been controlled by the staff. The room was fine, but some stains on the table and lacking some minor basic amenities (glasses, hand soap), but we got soap when we asked for it.
Marie Hella, 1 night trip, May 1, 2022
Verified Hotels.com guest review
It was our 1st visit to York. Hotel was lovely and in a good location. Staff were very helpful. Really pleasant sray thank you.
Tracy, 3 night trip, Apr 25, 2022
Verified Hotels.com guest review
My family and I stayed at the Hilton Double Tree in York April. We had a suite (room 55) in the hotel. Sadly this is the worst experience at a Hilton that I have every had. There were a significant number of issues with the room: * One of the fold down settee beds in the room had no padding on the mattress, meaning the metal springs in the mattress were protruding and incredibly uncomfortable. * The banister at the top of the stairs from the door were wobbly to the point of being dangerous. * There was a full length mirror attached to the wall right next to where the mattress was placed, not a great location for a bed for a child. (Dangerous). * The bathroom was cold, only a single glazed window. * There were pubic hairs in and around the bath. * The loo seat was badly fitted. * The loo siphon was the noisiest I have ever come across. * The bathroom floor had not been cleaned behind the door for some time. * The mirror in the bathroom was so old it was losing its silver backing. * One of the bedside lights in the main bedroom was not working. * The doors in the suite were all squeaky to the level that the kids were woken up when used. * The floor was uneven and very squeaky. * The master bedroom door was hard to close due to uneven floor and carpet. * The site was advertised as having parking on hotels.com but when I arrived I found I had to pay for offsite parking in a public car park. * The decor in the suite was generally tired. I've run out of characters for review
Garry, 1 night family trip, Apr 23, 2022
Verified Hotels.com guest review
We really liked the hotel and would return. The extractor fan in the bathroom was super loud and couldn’t be switched off which wasn’t great in the night/ early morning. We put our towels in specific places so we could reuse the same ones and housekeeping neatly folded them and moved them which meant we didn’t know who’s towel was who’s! A minor thing though! We were disappointed not to find refillable shampoo and shower gel dispensers - the hotel needs to be much more eco friendly. Noticed how much power the toasting machine was using in the long lulls between uses.
Helen, 2 night trip, Apr 22, 2022
Verified Hotels.com guest review
Very noisy room, over car park and what seemed liked the staff smoking spot. Single pain windows it seemed as could hear every word and every car/van. Would have changed rooms when we were allocated our room but even though the receptionist said the room was ready, the cleaners were still in it, so we dumped our bag and left for the day. Conditioner bottle also looked very grim so avoided using any of them.
Emma, 1 night family trip, Apr 21, 2022
Verified Hotels.com guest review
Hotel location was ideal for visiting all the attractions in York. Helpful staff and clean comfy rooms. I would recommend.
Matthew, 2 night trip, Apr 20, 2022
Verified Hotels.com guest review
The hotel is self is nice and staff where very friendly the room was a bit over priced for what you got but we both really enjoyed Ower stay
1 night trip, Apr 16, 2022
Verified Hotels.com guest review
Booked a family room and was allocated one in the courtyard. The approach to this could do with some TLC but once in the room it was excellent. 2 big beds (king and double I think) each in there own separate bedroom, with a nice bathroom and spacious dressing table area. Everything clean and working. Good tea tray with tea, coffee, herbal/fruit teas & milk. Nice and quiet. Breakfast was great, lots to choose from - cereals, pastries, cooked. Staff at reception and in restaurant were all friendly and helpful. Excellent location, just a short walk into centre of York. Lots of places to eat & drink on doorstep. Parked in Monk Bar car park, easy 5 min walk from hotel. Would recommend.
Vanessa, 1 night family trip, Apr 12, 2022
Verified Hotels.com guest review
Absolutely fine. Value for money and hotel in good location for the city centre
Nigel, 2 night trip, Apr 7, 2022
Verified Hotels.com guest review
Room was in the town house building sich was spacious and good size tv the down side was uncomfortable bed and bedroom and bathroom absalutely freezing even with the heating on. Breakfast was nice staff helpful and friendley
Katy, 1 night trip, Apr 3, 2022
Verified Hotels.com guest review