Ok I'm going to sound like a Karen here but absolutely not a 5* hotel sorry. A good 3*, below average 4*. Pretty run down and not what I expected for Bali prices (I waited to review until I had stayed in others) - the rooms are huge and lovely but dated and worn, tiling/grout etc. look dirty as its old, vents are disgusting to be honest, some sunbeds broken etc. etc. I even got dripped on by the air con leaking in reception as I was trying to check out which made me laugh and summed up the experience tbh.
The staff are lovely and try hard to please but unless you're going to really take advantage of the cocktail hour and soft drinks/coffee all day it's not worth the Palace premium IMO. Maybe the rooms are a lot better than standard rooms, I don't know? The pool is lovely but small and it's not limited to adults which I didn't realise so my bad on that but means the small pool is overridden with kids for parts of the day, not ideal for relaxation which is what I was there for.
Ask for the a la carte breakfast menu as they don't openly provide, though on the second day I pointed to an option which I'd had the day before and was delivered scrambled egg on a soggy piece of bread so this is also hit and miss. They also told me one price for a taxi and it was more than 3x that in the end - this happened a lot with info, i.e. told one price for massage, charged another - just don't seem to be clued up.
The beach and water itself is lovely but no loungers on it - public beach