From check in to check out, I was treated very poorly. This occurred with four different front desk managers, which tells me it’s a management issue. Keys, OMG, you need to check your key in with front desk coming and going and it has an anchor of about a pound. I was never informed I needed to turn key in at front desk every time you left which I am sure precipitated untrusted. I brought my daughter, and she had a female friend from Parma come up for an Opera in Milan and we met her in Milan. Upon return to Motel, I asked front desk if could stay with us or if I could purchase separate room for her. This wasv1:00 am in morning. They sId no because she didn’t have passpor although she showed electronic passport, US drivers license and Parma School ID. We found a different hotel for her to stay in same town with electronic passport. Hotel lied.
I spent twelve days in Europe - Paris, Milan, Rho, and Nice and was treated with great respect and hospitality at all with exception of this hotel. Please have this place call Hotel Italian to learn about customer service.