10/10 Exceptional
6 December 2024
Average stay
Stadf were friendly, understanding and responsive. You receive 1kg of free fruit and some delicious tea on arrival. Location is positioned across the road from the beach and in walking distance to the main street.
Our first room was upgraded which was fantastic, however after numerous stomping and banging from upstairs guests, the hotel opted to downgrade us to our original 'Ocean view suite' which didn't have much of an ocean view and was significantly smaller. These rooms were musty and mouldy smelling, and the bed sheets smelled of mildew. One of the toilets leaked and is positioned far too close to the bathtub a tall person would find it difficult to use. The TV reception was also poor and difficult to view.
The resort sits on a steep hill, so if you are physically unfit and the shuttle isn't available, then this place would be very unsuitable for older/disabled people.
It's unfortunate we were placed in an inferior room because of disruptive guests (and despite being told we would he upgraded prior) otherwise I would have submitted a better score.
Overall, the resort is large and has nice facilities but overall I wouldn't visit again as I felt it lacked value for money.
Kim
Kim, 2-night trip with friends
Verified Hotels.com guest review
