At the heart of Torquay City Centre, The Richmond Hotel offers a warm welcome with multilingual staff and free WiFi in public areas. Previous guests have appreciated the attentive 24-hour front desk.
Reviews
7.07.0 out of 10
Good
Popular amenities
24/7 front desk
Parking available
Non-smoking
Free WiFi
Main amenities (4)
Weekly housekeeping
Self parking
24-hour front desk
Multilingual staff
Room options
Available filters for rooms
Showing 10 of 10 rooms
View all photos for Deluxe Double Room, Ensuite, Sea View
Deluxe Double Room, Ensuite, Sea View
Highlights
Heating
Blackout curtains
Separate bedroom
Fan
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
15 sq m
Sea view
Sleeps 2
2 Single Beds OR 1 Queen Bed
View all photos for Comfort Double Room, Ensuite
Comfort Double Room, Ensuite
Highlights
Heating
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
10 sq m
Sleeps 2
1 Queen Bed
View all photos for Superior Triple Room, Ensuite, Sea View
Superior Triple Room, Ensuite, Sea View
Highlights
Heating
Blackout curtains
Separate bedroom
Fan
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
18 sq m
Sea view
Sleeps 3
1 Single Bed and 1 Queen Bed
View all photos for Standard Triple Room, Ensuite
Standard Triple Room, Ensuite
Highlights
Heating
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Digital channels
Iron/ironing board
15 sq m
Sleeps 3
1 Queen Bed and 1 Single Bed
View all photos for Single Room, Ensuite
Single Room, Ensuite
Highlights
Heating
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Digital channels
Iron/ironing board
9 sq m
Sleeps 1
1 Single Bed
View all photos for Standard Quadruple Room, Ensuite
Standard Quadruple Room, Ensuite
Highlights
Heating
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Digital channels
Iron/ironing board
15 sq m
Sleeps 4
1 Single Bunk Bed and 1 Queen Bed
View all photos for Deluxe Suite, Accessible
Deluxe Suite, Accessible
Highlights
Separate sitting area
Heating
Separate bedroom
Electric kettle
Desk
30 sq m
Sleeps 6
1 Queen Bed and 2 Single Bunk Beds
View all photos for Economy Double Room, Ensuite
Economy Double Room, Ensuite
Highlights
Heating
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Digital channels
Desk
10 sq m
Sleeps 2
1 Queen Bed
View all photos for Quadruple Room, Ensuite, Sea View
Riviera International Conference Centre - 8 min walk - 0.8 km
Princess Theatre - 10 min walk - 0.9 km
Torre Abbey Sands - 11 min walk - 0.9 km
Torre Abbey - 11 min walk - 1.0 km
Inner Harbour - 13 min walk - 1.1 km
Getting around
Exeter (EXT-Exeter Intl.) - 42 min drive
Torquay Station - 14 min walk
Paignton Station - 14 min drive
Torre Station - 16 min walk
Restaurants
McDonald's - 6 min walk
Loungers Visto Lounge - 8 min walk
Bistrot Pierre - 8 min walk
Subway - 6 min walk
Appleby's - 2 min walk
About this property
The Richmond Hotel
When visiting Torquay, The Richmond Hotel is a great choice to consider. Guests can keep active with nearby scuba-diving.
Languages
Arabic, English
At a glance
Hotel size
51 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 10:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
On-site self-parking (fees apply)
On-site parking is limited
Other information
Smoke-free property
No stag or hen parties
Property amenities
What to do
Sailing nearby
Scuba-diving nearby
Services
24-hour front desk
Multilingual staff
Room amenities
More
Weekly housekeeping
Fees & policies
Parking
Self-parking is available for an extra charge
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property is professionally cleaned.
Also known as
Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay
Frequently asked questions
Are pets allowed at The Richmond Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Richmond Hotel?
Yes, there's self parking on site (charges apply). Parking spaces may be limited.
What are the check-in and check-out times at The Richmond Hotel?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is 10:00 AM.
What is there to do at The Richmond Hotel and nearby?
Have fun with nearby activities such as sailing, scuba-diving and windsurfing. Additional recreation nearby includes birdwatching.
What's the area around The Richmond Hotel like?
The Richmond Hotel is a short 8-minute walk from Riviera International Conference Centre and 10 minutes' walk from Princess Theatre.
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The Richmond Hotel Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.2/10
Cleanliness
8.0/10
Staff & service
5.8/10
Amenities
6.0/10
Property conditions & facilities
4.4/10
Eco-friendliness
Reviews
6/10 Good
19 August 2024
hotel is old and i think it needs a complete refurb
Marek
Marek, 1-night trip
8/10 Very good
31 May 2024
The hotel is a lovely place, the staff was friendly and very helpful.
On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Carmen
Carmen, 2-night trip
6/10 Good
17 August 2024
I don't recommend this place
Razvan
Razvan, 1-night trip
4/10 Fair
11 August 2024
Very cheap, very old and basic. Ok for a night
It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Ramon
Ramon, 1-night trip
8/10 Very good
6 June 2023
Basic but worked for me.
Basic hotel with a really friendly reception worker who was great. Brilliant view from the balcony.
TOM
TOM, 1-night trip
10/10 Exceptional
10 December 2023
we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Kirsty
Kirsty, 2-night trip
6/10 Good
30 July 2024
Overnight stay
Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Beverley
Beverley, 1-night trip
2/10 Poor
27 June 2024
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
Sandrah
Sandrah, 3-night trip
2/10 Poor
25 August 2024
This hotel is extremely run down, the reception area resembles a building site, reception was never manned.
No towels available and television not working in one of our rooms.
Avoid
Andrew
Andrew, 1-night trip
6/10 Good
29 August 2024
On arrival told where we were staying went to the room no curtains went back oh we will move you and we have upgraded your room oh thankyou, new room no bulbs in bedside light singular only one double socket in room hmm wont be going back
Nigel
Nigel, 1-night trip
2/10 Poor
9 June 2024
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
Kirsty
Kirsty, 1-night trip
2/10 Poor
28 May 2024
It was the worst place I have ever been to
I went to the property after looking at the condition of it I did not want to stay there with my family I felt unsafe
I had to stay at a different hotel on the day
I would like to request a refund for my hotel please
Thank you
Rofik
Rofik, 1-night trip
2/10 Poor
31 July 2023
I didn’t stay I handed the key back
Kerry
Kerry, 1-night trip
2/10 Poor
16 August 2024
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
Niaz
Niaz, 1-night trip
2/10 Poor
6 September 2023
The worst hotel I have ever been in. Room really dirty, kettle dirty, squeaky bed, squeaky floorboards, moths and Flys galore. The whole vibe of place was awful and depressing. Place needs a big big upgrade on everything.
Simon
Simon, 1-night trip
6/10 Good
30 September 2023
Very old and dated bed could do with being changed very old not comfortable at all
Karen
Karen, 1-night trip
4/10 Fair
16 August 2024
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved .
The shower was broken and leaking unable to used it .
No towels provided until I asked for it , we’ve been family of 4 two towels only for all !!
The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Rami
Rami, 1-night trip
4/10 Fair
16 August 2024
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved .
The shower was broken and leaking unable to used it .
No towels provided until I asked for it , we’ve been family of 4 two towels only for all !!
The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Rami
Rami, 1-night trip
2/10 Poor
21 June 2023
dirty
Room was dirty when checked in with blood on the shower curtain. we told staff who assured us they would get room cleaned. we were there 2 days and still the same when we left.
very tired with a lift that sounds like it will explode when doors closing.
hard to find any staff
Dont waste your money staying here!
Jason
Jason, 2-night trip
2/10 Poor
19 June 2023
Aviod at all costs
We arrived to find the hotel housed homeless that we were not informed about,the room they allocated us was full of flies,the sheets didn't fit the bed and the smell was disgusting,we checked out 5 mins after checking in we were refused a refund and told to contact yourselves for a refund,luckily we found another hotel at short notice, and had a fabulous time,please can you refund the cost of this disgusting hotel
Alan
Alan, 2-night trip
4/10 Fair
27 July 2023
NEVER RETURN
Apart from the location i have very little positive feed back to give i stayed with my 2 children in what could only be discriped as a dirty discusting room poor carpets had no tv working for the intire stay even though it was bought to the attention of staff on several occasions my room was not cleaned for the intire stay of 5 days feel really let down as even though my kids enjoyed are holiday the hotel really was the bad point of it shame cause it has so much potential too be a really nice place hopefully someone can take over and turn it in to something special
anthony
anthony, 5-night trip
4/10 Fair
25 February 2023
Faulty towers
First room freezing cold with no tv
Second room hadn’t been cleaned empty sugar sachets left on the desk and green spit in the sink
No shower curtain so room got soaked from the shower
Paul
Paul, 1-night trip
2/10 Poor
14 August 2024
AVOID AVOID AVOID! Rip Off. Dirty. No service.
AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt!
The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book.
You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason.
A total rip off, they know everybody would request a refund through this portal hence they take your cash on site.
AVOID AVOID AVOID
Vera
Vera, 1-night trip
4/10 Fair
5 June 2023
I don't know if the hotel failed to acknowledge the request or if expedia failed to pass it on but we requested a wheelchair accessible room. What we got was a room on a mezzanine floor and accessing it required one of our party to take the lift to the floor above and then shuffle down the stair on her bum whilst I carred the chair down for her.
The room was dusty, paint cracked and peeling off, the bathroom just looked gross it desperately needed renovation.
Parking overnight cost £10 although that might be advertised somewhere on the site, I certainly didn't see it and I had filtered hotels to just ones with parking.
One plus side, the receptionist who greeted us was very accommodating, tried his best to swap us to a more suitable room, was very apologetic and helped out in every way he could.