10/10 Exceptional
15 December 2023
Exceptional service
Our stay at Florina was excellent, all tourists attractions was within walking distance and so close to the hotel. The staff at the hotel were exceptional. We had issue with our flights and was delayed for hours and reached the hotel at 2am, due to the manic situation we were not able to inform
the hotel, as we didn’t inform, the hotel had the right to cancel our reservation but the gentleman was so kind that he re-booked our reservation and sorted everything for us without any hassel. Our room was cleaned and set every day without asking so would walk into the room all looking fresh after a long day out. Very friendly staff, advised us were the best places, what places to avoid, were to purchase what we need and helped with any questions we had. Would higly reccommend this hotel to everyone, especially with children.
Khaleda
Khaleda, 4-night family trip
Verified Hotels.com guest review