6/10 Good
20 May 2024
Incompetent Horrible Check-in experience.
Motorbike tour of Vietnam with 2 friends. Been riding for 4 hours in extreme hot conditions so was looking forward to check in and then jump in the pool. My brother arrived 1 hr earlier and warned me the check in was difficult. My check in took 45minutes. Although friendly, reception staff displayed a level of incompetence I have not encountered before…and I am a businessman who travels a lot … atleast 6 months in a year o er past 25 years. My friend arriving with me experienced the same issue. We were the only people checking in and the hotel appeared to have no visible guests around. There were 5 employees behind the Check in desk. Although the hotel itself was nice, I would never stay here again.
john
john, 1-night trip