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Casa Balam

2.0 star property
Hotel within easy reach of Puerto Cancun Marina Town Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Balam

Interior detail
Interior entrance
Free WiFi, bed sheets
Exterior
Front of property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Air conditioning
  • Communal living room
  • Water dispenser
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Free parking nearby

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room (Balam 8)

Free WiFi, bed sheets

Standard Room (Balam 8)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Balam 9)

Free WiFi, bed sheets

Standard Room (Balam 9)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Balam 6)

Free WiFi, bed sheets

Standard Room (Balam 6)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Balam 11)

Free WiFi, bed sheets

Room (Balam 11)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Standard Room (Balam 7)

Free WiFi, bed sheets

Standard Room (Balam 7)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room (Balam 3)

Free WiFi, bed sheets

Basic Room (Balam 3)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Balam 5)

Free WiFi, bed sheets

Room (Balam 5)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Balam 10)

Free WiFi, bed sheets

Standard Room (Balam 10)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Balam 1)

Free WiFi, bed sheets

Room (Balam 1)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Balam 4)

Free WiFi, bed sheets

Room (Balam 4)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

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About the area

Map
Punta allen #41, manzana 16 supermanzana 24, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 13 min walk - 1.1 km
  • Plaza Las Americas - 4 min drive - 3.3 km
  • Cancun Mall - 5 min drive - 3.4 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.8 km
  • Playa Tortugas - 10 min drive - 6.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪La Parrilla - ‬5 min walk
  • ‪Church's Chicken - ‬3 min walk
  • ‪Porky's Tacos - ‬3 min walk
  • ‪Las Quekas - ‬4 min walk
  • ‪La Casona - ‬5 min walk

About this property

Casa Balam

At Casa Balam, you'll be a short five-minute drive from Plaza 28 and Plaza Las Americas. Also, Cancun Mall and Ultramar Ferry Puerto Juárez are a short five-minute drive away. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 9:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free off-site parking within 16 ft
  • Street parking available

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Water dispenser

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Communal living room
  • Outdoor furniture

Accessibility

  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)

More

  • Daily housekeeping

Fees & policies

Policies

This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Casa Balam Hotel
Casa Balam Cancun
Casa Balam Hotel Cancun

Frequently asked questions

Does Casa Balam offer free cancellation for a full refund?
Yes, Casa Balam does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Casa Balam?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Casa Balam?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Casa Balam?
Check-in start time: 2:00 PM; check-in end time: 9:30 PM. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Casa Balam?
No, this hotel doesn't have a casino, but PlayCity Casino (16-min walk) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
What is there to do at Casa Balam and nearby?
Recommended spots to visit include Puerto Cancun Marina Town Center (1.5 mi) and Cancun Mall (2.1 mi), along with Playa Tortugas (3.8 mi) and Tortuga Beach (5.5 mi).
What's the area around Casa Balam like?
Casa Balam is a short 13-minute walk from Plaza 28 and 8 minutes' walk from Las Palapas Park.

Casa Balam Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

This property is noisy. People on their phones until late on the hallway. It’s ok if you are going to spend a cheap night or two but not more than that. They don’t have a wardrobe where to keep your clothes/luggage. Their safety box wasn’t working. Shower had mold and smelled terribly bad when turning the water on. Staff on the other hand were lovely, took my luggage upstairs (no lift) and offered me coffee every time I went in or out of the property.
Montserrat, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Very happy with the stay and services.
Tom, 2-night trip
Verified Wotif guest review

10/10 Exceptional

El hotel es sencillo para pasar una sola noche, el personal muy atentos y los cuartos pequeños pero limpios y es conveniente porque está cerca de la terminal del ADO y centro de Cancún cerca del mercado 23 que lo recomendamos para hacer las últimas compras.
Verified Expedia guest review

10/10 Exceptional

Es un hotel sencillo para descansar a un bajo costo. Sus habitaciones cuentan con ventilador, aire acondicinado y un pequeño frigobar. Nada ostentoso, muy básico pero extremadamente funcional. Se encuentra a 10 min caminando de ado cancun centro.
Funky, 1-night trip
Verified Expedia guest review

6/10 Good

It was clean place but the Hotel wanted the payment in Cash only, he was not ready to take Credit Card, The location of Hotel was in a bit sketchy neighbourhood so not very safe I would say, The locker wasn't working so we have take our passports wherever we go.
Verified Expedia guest review

10/10 Exceptional

I really enjoyed my experience in this hotel. The staff is friendly and the hotel is very clean.
Wassim, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Bon rapport qualité prix proche station de bus
Bon rapport qualité-prix. Proche terminal de bus ADO. Proche resto, animation. Personnel attentionné. Nous étions en retard, il a communiqué avec nous par whats ap, nous a laissé les clés et le code dans une boite a clés et est venu dès qu'il a pu. Calme. Draps tout doux. Eau chaude et pression dans la douche. Belle terrasse en avant.
Sophie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Not a long stay but it was great
Evelio, 1-night trip
Verified Expedia guest review

2/10 Poor

Josefina, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Shaikat, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We have a wonderful time, just really nice hospitality.
Xochiquetzy, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

El staff es muy atento y siempre pendie tes de mis peticiones y de mi comodidad. Es muy centrico y seguro la ubicacion. Todo en la habitacion funcionaba correctamente.
Arlette, 6-night business trip
Verified Expedia guest review

10/10 Exceptional

Great check-in. Clean rooms with cold A/C and hot water with strong pressure for showers. Will be back!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ISAAC, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Frederic, 3-night trip
Verified Hotels.com guest review

8/10 Very good

This hotel i think is the safest and cheep hotel I've ever seen simple but elegant...
Harris, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel, well located for ADO busses
Nice modern rooms with fridges, hot water, comfy beds and an aircon unit and ceiling fan. Its a 7 minute walk from the ADO bus terminal downtown which is convenient, but a 20 minute walk to Smart Oasis which is where the Chichen Itza Tours generally do their pick ups. Nevertheless its a safe walk and the hotel itself although on a slightly less appealing street, is great and has a gate, and also right next to a Pizza hut and KFC which is convenient. No complaints.
Priten, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Muy bueno para el precio
Roberto, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

It’s a nice and clean little hotel. Nothing fancy but economical. The bed was comfortable, quiet room. , it’s in residential neighborhood a few steps from the main avenue and about a 15 minute walk from the main bus terminal for those that are traveling by bus. Nice staff
rodolfo, 1-night trip
Verified Expedia guest review

2/10 Poor

Maria, 3-night trip
Verified Expedia guest review

2/10 Poor

The room was surprisingly disgusting. The room looked nothing like the pictures and the stay was overall extremely uncomfortable.
Jolie, 1-night romance trip
Verified Expedia guest review

2/10 Poor

We were given a room that opened to the lobby. They would not accept our credit card, wanted cash. It was late and we had to run around looking for an ATM. They locked up my passport and when we got the cash there was no staff there to pay (were suppose to be available until 10pm) There was no TV remote, a large patch of mould on the wall and I killed a giant cockroach. In the morning staff was 30 minutes late and we missed our bus to the airport. Got to the airport late and missed our flight. We had told her we needed to leave by 8 am. No response to our call or email. No apologies. DO NOT STAY HERE
Suzette, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mujer sola
Todo Perfecto especialmente por el precio. Mi cuarto era bastante grande para hacer yoga también. Gracias 🙏
Suzanne, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Scott, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was excellent very professional and friendly.
jose leonardo, 1-night trip
Verified Travelocity guest review