2/10 Poor
13 September 2024
Worst experience ever, On the day of my check in I called them all day trying to get a hold of them to let the hotel know that I’m doing a late check in. No one was answering the phone. Kept calling just how it says on the description “if you are checking late call the building” which I did with no luck. I email them as well when I get there to check in the lady said I had no reservation that she was all book. I ask her how if I have a reservation that I paid for she just said she didn’t see anything in the system I asked for a refund and she said no and walked away. I contacted the hotel app for assistance they try calling the property and they got the same treatment the lady didn’t pick up the call. I ask the app person the I was talking for a refund and he said he didn’t know if I could get a refund because I should of called to notified that I was going to check in late, which I did. I told him I have all the calls I made throughout the day trying to get a hold of the motel. So that night after driving 6hrs from AZ I had no room, didn’t get a refund and spend 2 extra hrs trying to find for a room in different hotels.
Verified traveller
1-night trip
Verified Hotels.com guest review
