This hotel is not 4 star hotel. It lucks some basic things like napkins (Kleenex) in the room, the bathroom and shower stall are extremely small, not enough cabinets for clothes in the superior double room. The air conditioner barely worked, it was very hot, especially at night. The internet was very spotty, not working at least half time. The spa area seems outdated, it's dark there but if you get closer to the walls you can see molds and paint coming off of the walls. The terrace also was very basic, overlooking the busy street with all transport and too small for the number of people coming on the weekends when the hotel gets full. The single elevator is extremely slow. The breakfast was really leftovers from dinner previous night plus the plastic omelette that was always in shortage. There is no coffee machine in the breakfast room. You have to catch a very busy waiter and order coffee if you want one. Also there was no information in the room about services in the hotel, spa services, hours, restaurant or the area. At least not in English. This is the first hotel I stayed in that does not has information package on hotel services and the area attractions in the room or in the lobby. The people were nice though and the area was central and close to everything. Other than that it should be a 3 star hotel.